My family and I have stayed at Fairfield by Marriott many times in different cities during our travels and have always been very satisfied. Unfortunately, our recent stay at the Penticton location was terrible and completely unacceptable.
The check-in process was significantly slower than at other locations. The most serious issue occurred when I was at the swimming pool. A male guest entered our room using a key card while my daughter and mother were taking a shower. When I returned, my key card no longer worked. My daughter then told me what had happened, and I immediately went to the front desk.
We were told that the guest had “taken the wrong key himself.” This explanation is unacceptable. If the front desk did not give him the key to our room, how did he obtain it?
This incident left us feeling unsafe and extremely disappointed. We expected much better security and service from Fairfield by Marriott.