Isabelle
友人&家族 家族旅行
10.0
/10
13週間前にレビューしました
Hotels.com verified review
Strange smell in room, but clean, really nice and modern. Elevator didnt work very well based on using a room card. We could go jusy on floor with our room. we were there with our parents who were on another floor and we couldn't get to them by elevator. only emergency staircase which was for use only in case of fire. So then how? At the reception we asked about the underground garage if it was available, they said yes, but there was nothing outside, only a covered parking lot. at check out we were asked to pay for the parking again, which was already paid on arrival, we refused and it was ok. I dont understand how the staff cant see what was already paid. Or its just trying to pay again? Very bad strategy for 4* hotel. After all, good located hotel with covered parking, nice rooms.
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