The only negative was my disappointment that I was not able to get the adjoining rooms that I ordered. My party was next door, which made things uncomfortable. We had hoped to have a nice visit TOGETHER. On the other hand, the young lady working the desk in the evening on June19th, was very helpful. The number of towels was not sufficient and she provided us with some. We thought the towels would be replaced and garbage picked up daily, however that was not the case.