1日おきに清掃が来ると聞いたのに来ずで タオルが足りなくなり結局自分から依頼しました ECOを気にしているホテルだと思いますが、 ECOを気にしてサービスが落ちてしまうことは ホテルとして私はダメだと思うので次からは 予約は控える予定です。

The statb was great.

Very clean, spacious rooms, friendly staf.

Room was clean and spacious Staff were all frIendly

Great place, amenities, and staff.

Great place

The continental breakfast was five stars. Everything was fresh area was clean and staff extremely friendly

Clean room

In general it is a new hotel and it is clean. The room beds were *not* comfortable. The breakfast was good. The cleaning maid did not replace bathroom essentials and we had to ask for bathroom tissues at the front desk, who were not responsive in a friendly manner - they asked us to come down to get the items we needed in a voice that sounded a bit irritated by the request. The major issue is that the front desk is not friendly and welcoming, and I did not see a single smile though I interacted with them multiple times over five days. Also had a bad experience with the security staff when I was sitting in the front area late at night around 1:30 am, and he was quite rude to me. The front desk also does not know basic customer service by actually not looking at the customer with basic communication skills like speaking in the right tone, looking at the guest in the eye and being friendly. Other than the negative customer service experience it is an acceptable hotel, but for me it was not exactly comfortable.

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Everything about this hotel was surprisingly good, given how affordable the rate was. Everything was top notch with two minor exceptions. 1. TV size - the rooms were large in size and could use larger TVs to be able to get a better viewing as they were a little small for the viewing distance. 2. Dial up the water pressure. Maybe it's just me but I prefer showers with stronger water pressure. Other than these two fairly minor shortcomings, every thing else was top notch and kudos to the front desk staff.

Staff was so great and kind. Clean and next to train station. Will definitely stay here again!

Everything was great, room service, staff n all. We enjoyed our time at Element!

Clean spacious rooms and friendly staff.

I am absolutely in love with this place and when i take a trip back to the city this is where I'll be. The rooms are spacious and modern clean and absolute grand experience. The staff all the way around were super friendly and professional. My God daughter loved this place didn't know the pool was heated so I will be prepared my next.

Breakfast was good, just not very much options.

Nice room, good breakfast. Perfect stay for the family

Big parking lot. Clean and safe environment. Clean room. Nice staff

Room was great but the breakfast was horrible I stay and a lot hotels this have to be the worse breakfast I ever had👎

Clean room