Very disappointing start to our stay We arrived at 6pm with our 19-month-old granddaughter, only to find another couple already in our apartment. They had been given the same entry details as us, despite booking a different apartment. To make matters worse, the cot we had requested was not provided. The apartment then had to be cleaned and the bedding changed before we could settle in. Thankfully, the on-call member of staff, who was around 30 minutes away, came out to resolve the issues and brought a travel cot. In the meantime, we had to take our very tired granddaughter out for dinner while we waited. The following morning, the shower flooded the bathroom, requiring another call-out and a further 30-minute wait for a mop and bucket. The problem was eventually repaired later that day. The on-call staff member was helpful and did his best, but the overall experience was extremely stressful and disappointing. Basic check-in arrangements and the requested cot should have been organised correctly, and the flooding added further disruption to our stay.

This property is not secure and safe. Customer service is poor. Would not recommend

The room was like a furnace! The Dyson fan really inadequate and just circulated hot air. The shower room was gloomy and poorly lit. The shower cubicle was cleanish but really needed replacing. The cleaner was fighting a losing battle with crumbling surround and broken shower hose. Basically the concept is good but needs updating and AC in the summer now that climate change really seems to be taking hold. The staff were really helpful and efficient but they couldn’t make it any cooler!!

The room and location were good as always, I've stayed several times. Unfortunately it was impossible to open the window and the fan provided was insufficient so had two terrible nights sleep I've also noticed the kitchen equipment gradually diminish. No knives to chop vegetables etc, no grater and flimsy utensils Also no facility to recycle

Nothing wrong with the apartment/building but it was too hot- even when the outside was cool. 20/21 degrees outside and the room temperature was 29 degrees, even with window open/cool breeze and 2 fans on. Other guests had same experience as well. Shame as everything else was great

O calor tornou a estadia menos agradável do que poderia ser. O quarto não tem aparelho de ar condicionado. Há uma área ampla, semelhante a um coworking, muito bem montada. Pedi para imprimir uma página (uma apenas) e responderam para procurar um outro lugar, simples assim. Localização muito boa. Lavanderia disponível porém paga.

The location was excellent for us as we wanted the museum, almost opposite, and the Conservatoire only some ten minutes walk. It was also some distance from the stadium, where a very loud concert was taking place. Shops and restaurants were within easy walking distance. Much time would have been saved if the entrance instructions had explained the main entrance is not in Park Place but in St Andrew's Place. When checking out, we found two plastic cards which presumably could be used instead of having to key in security numbers each time, but this was not explained. Accommodation is tiny and pretty basic. Likewise the shower room lacked any refinement such as somewhere to put your washing things and the floor had not been cleaned properly.

Great stay. Lovely, modern, clean apartment. Only negative was the heat/temperature. There was a bit of a heatwave outside and the Dyson fan provided did nothing to cool the roasting apartment atmosphere. Aircon would have been welcomed but aside from that I would happily stay again (as long as there’s not a heatwave!).

The staff was great, amazing and effective communication throughout the stay. The room was quaint and cozy and close to everything I needed. Also loved having laundry on site. Remember, it is still a hotel, so the beds aren't the most comfortable and the water temp and pressure took some adjustment, but all in all, was a great space to stay

Lovely rooms and really great location. Perfect for us as a young family, where we could go out in the day and then pop back for a break or for lunch before heading out again. Would definitely use again if visiting Cardiff.

Close to places, Service was really good when checking in. Helped with all the queries I had

The room was very dirty and unhygienic, so i could not stay. There were silverfish and insects of the bathroom floor with mouldy grouting, spit stains on the mirror, and very dirty flooring. Very hot in the room with no windows. Very unhelpful staff members also, super disappointing but didnt look like the pictures

Room was very clean only downside was it bit noisy at night due to its location otherwise very good stay

Great location and competitive pricing for when rugby events are on in the city.

Great location, quick response from helpline, easy entry and exit.

The room was just as described and in a great location. Comfy bed and great shower

Nice space. Easy checkin. Good walking around location.

I very rarely write reviews. I was in cardiff for work. It was a lovely studio. Nice clean room, TV, wifi, hotshower. Stone throw from town but nice quiet road. I wasn't driving so can't comment on parking. Instruction was sent via email but I received a phone call prior too. Very easy Instructions.

Great

Ein Fenster wäre gut