部屋は良かったのですが、チェックイン時に追加料金を要求されました。

部屋は清潔で、お勧めです

場所は快適で、騒がしくなく、顧客サービスはフレンドリーです

フレンドリーなスタッフ、ベッドの清潔さを改善する必要がある、

We had a bad experience at check in. The hotel said rooms were full, while there was no prior notification. We'd contacted the app for solution. After waiting a few minutes, we're also invited to occupy a room where previously the room still belong to the previous occupant and they managed to clear the room.