総合評価とレビュー Tru by Hilton Tahlequah

It was clean and everyone was so friendly there

My reservation was for two queen sized beds but came through as king sized beds. At check in, I lerned there were no double king bed rooms. The desk attendant gave us two rooms for price of one. However, the pillows were not fresh and the bed was not new. Quite a step for Hilton.

Good place to stay.

By far the best hotel in Tahlequah

Worst experience checking in. Tru Hilton cancelled my reservation the morning of my check in, I booked through Expedia and was told my reservation couldnt be found. I had to call Expedia and was on hold for an hour only to be told that the hotel (Hilton) had canceled the reservation. Then Expedia and Hilton went back and forth trying to figure out how to get me checked in. I had already paid and had to repay on my card at the front desk to check in, i was told that they would issue a refund later. It shouldn't take an hour and a half to get checked in. It was embarrassing standing there as other people were checked in 4 different parties, while I waited on Expedia and the front desk agent who messaged his manager at the start of this situation and when I politely asked if he could escalate it to his manager he said “my manager has not replied to me since I tried contacting them earlier” this happened at about 445pm on Friday August 16th. The manager should have been readily available to hep resolve this situation. I dont blame the front desk agent at all, he was doing his best, this is a systems issue with Hilton and Expedia.

Excellent experience.

Clean

Wonderful experience! Will be staying again when we come back to Oklahoma.

Reasonable price, clean and in a good location!

Room was too compact

While the property itself was pleasant, there was really no place to put your clothes if you plan on staying for a period of time. BIGGEST COMPLAINT - our stay was 4 nights and not 1 time did they come clean our room. We had to take out our own trash and take our towels down to swap out for fresh ones. Not acceptable

Rooms smaller but efficient. Front desk staff friendly. First assigned room ww went to housekeeping had just started cleaning. Reassigned another room, but everyday, our keys did not work and we would have to get reset. Scary if our keys worked at first assigned room. Didn't try!

Excellent!! What a great property. The price is right and we’re having a great time. Buffalo Wild Wings is right across the street. Enjoyed our dinner and hitting the sack. Thanks Tru!

Tha staff was very helpful

Ice machine on my floor would have been nice

Overall the stay was good. The whole building lost power for like 2 hours and then the next day lost power again not sure what happened and no one could explain it to me. Overall the stay was good though

Good stay clean accommodations, good pool scene. lousy breakfast.

Very pleased with this hotel! Would definitely stay here again!

I reserved this room for my parents and they thoroughly enjoyed the comfortable beds and the breakfast!

Everything is in close proximity, very convenient! The staff is excellent and when we had questions they had answers.