トカゲの糞がたくさんある汚い部屋、フレンドリーなスタッフ、ベッドの準備を頼むと2時間かかる

先日、この素晴らしいリゾートに2泊3日滞在しましたが、まさに他に類を見ない体験でした。ヴィラは広々としていてモダン、そして美しくデザインされており、快適さとプライバシーの両方を提供してくれました。私たちにとってのハイライトは、いつでも静かに泳ぐのに最適なプライベートプールと、同様に素晴らしい大きなパブリックプールでした。 滞在中の食事は一貫して美味しく、様々な美味しい料理を楽しむことができました。リゾートが貸し出してくれた自転車も大変ありがたかったです。周辺を楽しく気軽に探索できました。 一つ小さな問題は、マスターバスルームのシャワーが少し浸水してしまったことです。水が溢れないように、修理か改修が必要です。 全体的に、素晴らしくリラックスした滞在でした。充実したアメニティと静かな雰囲気の中でリフレッシュできる休暇をお探しの方には、このリゾートを自信を持っておすすめします。

チェックインは迅速で、スタッフも親切でした。子供たちが乗り回せる自転車もありました。

トリコラ ビーチの非常におすすめの宿泊施設です。海に面した非常に美しいシービュー ヴィラで、スタッフのサービスも非常にフレンドリーです。

スタッフはとてもフレンドリーで、提供されるサービスもとても良く、雰囲気と周囲の景色はとても爽やかで、最高です🥳

素敵です、雰囲気も穏やかで…休暇にぴったりです

設備はまあまあ サービスもフレンドリーです

ビンタン滞在中の最高のリゾート、引き続き成功 😍❤。

サービスはしっかりしていて、フレンドリーです。自転車設備がある場合は、水とランドリーバッグを直接配達してもらいます。部屋も快適で清潔です。唯一の欠点は、ビーチが道路の向かいにあることです。かなり狭い環境ですが、リラックス目的で1～2泊なら検討してもいいと思います

Receptionnya ramah Mbak intan, kamarnya bersih.

Great! Awesome! Nice view! Nice place! Awesome resort!

素晴らしい滞在でした! タンジュンピナンから46分の距離なので、レンタカーを借りることをお勧めします。スタッフはフレンドリーで、場所は清潔で、食事はおいしいです。

Very goods next time you eill cameback againt.

Proses check in yang tidak smooth, baru bisa masuk kamar jam 3 siang. Sisanya oke, worth to try.

Villanya keren. Kamarnya besar. Pelayanannya ramah.

Nice resort, beautiful view, good facilities, nice food & staff. Please add more variance of BBQ menu.

Good: - Newly built, service is good, the staffs are helpful and friendly. - Food is good and at a reasonable price. Bad: - The place is too far from the ferry terminals, ~1 hour by car and the roads are bumpy & winding so it's very tiring to reach the place. Also, it costs 450000-500000 IDR (~40-45 SGD) for a one-way drive from the ferry terminal. - There is nothing nearby to explore, not so many food options around and the taxi there was costly so we just stayed at the resort. - We were refused to be served our dinner in the main restaurant (with air-conditioner) because there was a group having a private event there. We were not informed beforehand and we had to eat in the other restaurant which had a lot of flies and mosquitos. - We asked the hotel to book a taxi for our departure and agreed on a price of 450000 IDR, but then when we reached the ferry terminal, driver took 500000 IDR instead. Not to mention that the car's tire was flatten on the way, so we wasted 30 minutes there and ran into a rush upon arriving at the terminal. We thought the hotel can help us to wrap our trip there in a light note, but it couldn't been worse an experience, which ruined our whole holiday in Bintan. After I gave feedback to the hotel, the hotel said that it was miscommunication from driver and they said they took back 50000 IDR from the driver, but how would that make any difference to our experience? Whether it 's miscommunication or not, we are not interested in coming back to Bintan to experience something like this ever again.

Pros: Hotel is quite new, pictures are not misleading, good views, price of food at restaurant in hotel is quite reasonable. Where weren't many people when I visited even though was School holidays so service was quick. Cons: Hotel is 1 hour away from ferry terminal, you need arrange your own way about 450k IND each way, hotel doesn't not provide. The pool is not deep may not be suitable for adults. Food at the restaurant while priced reasonably is limited. A lot of items from the menu wasn't available. Mostly importantly the hotel is remote from everything. We got conflicting answers from diff staff about whether the beach is walkable from hotel. Some said it 's 5 min walk others advised against walking to it. I think part of it is how you define "beach", we choose to cater a car to bring up to a private beach (about 2 SGD entry fee) 10 minutes way to get access to food places at the beach.

Stayed at the Villa Aqua for 3D2N from 16th-18th June. Communication with the hotel prior and during the stay was easy, they are very responsive via Whatsapp. Do note that there is no complimentary transfer from the ferry terminal. I decided to get the hotel to arrange taxi for us, however, due to its remote location away from BBT, the price will be quite high (450k IDR for one way). The pick-up from ferry terminal by their staff was smooth, the driver whom I believe to be 'Dika' was very warm and friendly from the start. He stopped by a minimart for us to get drinks and snacks for our stay, and even offered to make a quick stop by the beach on our way to the hotel, but we declined as we wanted to check-in quickly. Upon arrival, check-in was fuss-free and quick. We were led to our Villa by buggy despite it being a short distance away. The room that we got was generally clean albeit lacking proper scrubbing of the water taps and shower heads in the toilet (there were obvious soap scum which I believe can be properly removed with better cleaning supplies). The bathtub was also not very clean, when the water jets were turned on, I noticed some introduction of dirt into the tub water. The water tap on the bathtub was also very loose and could easily be yanked out. In the shower area, we noticed a distinct fishy smell which we attributed it to be coming from the drain (as our villa is near the sea, with fishes/crabs in it). The private pool was filled with dead flies when we came, but we got the housekeeping staff to clear the insects which he did a thorough good job. At night, we also realised that the duvet had a patch of reddish brown stain to which we called up housekeeping for a change. The housekeeping staff was very polite during the exchange and handed us a clean set of duvet which smelled nice. During our stay, we managed to order room service which is basically food from the restaurants there delivered to your room. The food prices are surprisingly very reasonable, and they tasted nice as well. My husband really enjoyed their hazelnut latte. It was a pleasant stay until the 2nd day in the evening when we came back from a short outdoor tour to our private pool being visibly green and polluted unlike the 1st day. When we called front desk, they said that it could be a filter problem, and that they would have to drain the water out and refill the pool, the whole process taking approximately about 3 hours. When I started to lament the duration, the staff suggested for us to take a dip in the hotel's public swimming pool instead. However I was not very happy with that solution as having privacy in our own private pool was one of the main reasons why I had booked that villa in the first place. I questioned the staff again regarding this, and he said that he would need to check with his superior and get back to me. It took them close to an hour before I had to check again with them to know the update. They eventually offered a switch to another room of the same type of villa, which I accepted. After that we had to wait for another half an hour for them to get the room ready before we finally moved over. The new villa we got was slightly less clean that our original one, with more visible stubborn stains on the floor but thankfully the pool was clean. On our departure day, I had requested for a slightly late check-out time at 12:45pm (from original 12pm) to fit the schedule of our ferry nicely. However the front desk informed that an additional hour of late check out would cost IDR 250K. I was slightly appalled at the lack of leniency given the hiccup with the pool that we experienced the previous day. I brought up that due to the hiccup, we lost some wasted hours waiting for the pool issue to be sorted out and that they should offer some generosity by allowing the reasonable late check-out which I had requested. They eventually relented and agreed with the request. Check-out process was again smooth, and the taxi which I had requested in advance came punctually. All in all, it was actually a peaceful and enjoyable stay at the hotel, the views from our villa especially at sunrise were unforgettably beautiful. Each water villa has a paddle boat which we had a great time using it! The staff were all so polite, helpful and always greeting us with a smile. I definitely would recommend this hotel to others, just that the hotel should consider to improve the maintenance of their hotel rooms, especially the toilet fittings, and also to figure out a way to reduce the incidence of dead flies in the private pool. The room itself is wonderful and it would be a waste for it to deteriorate with the lack of proper maintenance. Given that it is relatively still new (2 years), it is a surprise as to how some things in the room seemed a little worn out. They should also look into improving their service recovery when hotel guests experience hiccups during their stay.

Really enjoyed our stay here. Very good customer service.