Booked the hotel for my wife’s birthday weekend in Antigua since I thought it was on the higher end of hotels. It’s a boutique hotel of only 11 rooms which was very beautiful and quiet, around a central courtyard.
However, our room (#10) was in the back corner with no windows for fresh air. Not the worst thing, but the first night we tried to take a shower there was no hot water. We just wanted warm but it didn’t even get there.
We alerted a staff member as we were leaving to dinner and he said came to our room and confirmed and said he’d look into it. We assumed it got fixed since we never got notification but the next morning still no hot water. We alerted the front desk and he said he’d look into it as well. We spent the whole day seeing the city and came back and still nothing. After walking around all day sweating we said this was unacceptable and they offered us to shower in another empty room??? We asked if we could switch rooms and they said no since it they were all booked for the next day. We had to walk downstairs to another room with all of our towels toiletries and clothes just to shower. When we asked for a nights refund (or some compensation) they said it was booked through Expedia and they couldn’t do anything, even though we paid at check in but offered some champagne. On our last day they said they definitely fixed the water. It warmed up for maybe a couple of minutes and was cold again. But this time, we had given up and were very unhappy with our stay