Bad experience happen to us. I'm Marriot Bonvoy member. Hilton is my first choice to stay for Christmas holiday every year. Because of the cookies:-). But, this time I'm not happy. The web show wrong picture for Double Deluxe King room. There is no bathtub as per in the room picture. Problem for me while check in moment. Double Tree manager Mr. Ganesh then able to give other room with bathtub. He said nocharge at all. No honesty actually, because I have been charge RM120 per night for 2nights while check out. So, I decided not to stay at this hotel anymore. I banned DoubleTree by Hilton Shah Alam I-city.