Dawid
パートナーと 一緒に
2.0
/10
16週間前にレビューしました
Expedia Group verified review
Unfortunately, my experience was very disappointing.
Upon arrival, the room had a strong sewage/drain smell. I immediately reported this to reception and requested a room change, but this was refused. Instead, I was told that a cleaner would attend the room.
The cleaner was friendly and professional and changed the bedding in front of us, but she was unable to address the underlying issue. A chemical product was used which appeared to mask the sewage smell rather than resolve it.
The air-conditioning was also ineffective at cooling the room and dust/debris fell from the unit onto the bed, which raised concerns about cleanliness and maintenance.
In addition, there were visible maintenance issues in the room and bathroom, including signs of damp/mould and damaged skirting boards.
What disappointed me most was the response when I first reported the problem. Rather than being offered an alternative room, my concerns were initially dismissed and I was left dealing with room issues from the very start of the stay. This negatively affected my enjoyment of the holiday.
The location was good and the cleaner who attended the room was polite and helpful, but the overall standard of the room and the handling of the complaint were not what I would expect.
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