Family rooms are in the basement - this is not made very clear on Expedia and the photos have certainly been enhanced to hide the lack of light... Service is okay - staff aren't really informed. The staff on the morning of checkout was short, verging on rude. Staff didn't even ask how our stay was; just said bye. Cleanliness is okay - pieces of pretzels on the floor near the window and dust in corners and under the bed. No shelves in the bathroom make it almost impossible to comfortably use as a family. Finally the family room layout was much more basic that the glossy pictures, no sofa or lovely seating area, a bed, a bunk and a small table. The differences in the rooms options should be made clearer online when booking. Wouldn't visit again; not worth the price at all.

Welcomed at check in and wished well at check out. Stunning room with bathtub and separate shower, knowledgable and engaging conversation with David at the bar.

Nice hotel good location along seaside! Very clean.

This room was absolutely amazing , so clean and modern . I usually feel on edge in hotel but I felt so comfortable and slept all night as the bed was so comfy , amazing staff and lovely atmosphere. The bath is also amazing . Would definitely recommend easily the best hotel in Eastbourne:)

Room nice and good shower

Room small but had everything we needed

Das Personal war wirklich sehr freundlich.

clean and tidy decent sized towels friendly staff

Lovely staff, very clean and lovely room. Breakfast was lovely and the coffee was fab.

David as always was fantastic and the hotel which has now become a firm favourite was on point. Mustn’t forget the great breakfast ‘healthy option chosen’ all though every option is great. Looking forward to my next visit

　　 good

Great location and easy parking . Rooms always spotless and an amazing freshly cooked breskfast

Very nice staff, clean room, good location

Sehr freundliches Personal. Zimmer modern eingerichtet und sauber. Die nähere Umgebung nicht sehr einladend. Pier veraltet und verlassen. Haben aber den Tag genutzt um die Seven Sisters zu besichtigen, somit warenbwir auch kaum in der Ortschaft.

A lovely place. Step right out onto Eastbourne promenade which is a delightful walk. Everything in the room and hotel were excellent and the owners were charming. Comfortable and well managed.

Fantastic Hotel and great sevice

My wife and I had an incredible stay at the lovely Port Hotel with a stunning waterfront view providing gently rolling waves for ambience with the windows cracked open. The staff were perfect and the Eastbourne waterfront was everything we'd hoped for an authentic English coastal experience. Although was not an issue for us, be aware there are no elevators so if you book an upper floor then you're in for a good workout getting up and down the stairs daily -- especially getting heavy bags up and down. Overall, 10 out of 10 highly recommend!

Hôtel bien situé les chambres très spacieuses et des douches à l’italienne de belle taille seul regret l’absence d’un ascenseur

No lift

We arrived very late so the manager was super friendly and hellpful with key pick up etc, room was nice but a lot of stairs as we were in top floor with luggage at gone midnight - that aside really nice front of house and room was good