辦理入住手續的效率實在有待改進，電腦化的時代，不懂為什麼要花那麼多時間！

好

入住過程馬桶就塞了兩次 修好了後馬桶沖水還是不太順 基本上這間房間不可以讓客人入住 應該徹底解決問題才可以讓客人入住

Beware that the rooms are very far away from the hotel reception, and NO lifts to the rooms, and NO concierge to help with luggage. This means guests have to self-carry all your luggage up flights of stairs to reach your rooms. This has been one of the worst hotel experiences my family had encountered in our years of travels and hotel stays. Another shock was that extra towels were chargeable per piece. Very disappointing stay.

整體住宿環境舒適，早晚餐菜色皆均衡美味，超過12小時的時間沐浴在大自然環境內的體驗，期待再訪。

優點： 1. 早午餐自助餐很豐富。 2. 房間乾淨。 3. 夜間導覽有趣，長知識，約一小時。 小缺點： 1. 床墊偏軟、吹風機風量太小。(鳳凰樓) 2. 18：45-20：15的晚餐時段接20：00的夜間導覽稍緊湊。

客房一塵不染，除濕機和暖氣讓房間的舒適度提高，餐飲方面也很優質。最讓人印象深刻的是汽車進入園區購票處的3位門衛先生，由於2月1日入住當天，正逢早上有路跑活動，中午必須待清場後才放行讓汽車駛入，他們非常有耐心且熱情的介紹其他可以先去逛逛(如妖怪村)或吃東西的地方。 下午1點先登記後，欲前往溪頭大學湖時，巧遇園區的導覽員Leo(從中和來)和另一位自高雄來的導覽員帶領我們一路介紹園區歷史、花草樹木等，不光是認識了好幾種植物，也讓旅途增加了很多樂趣，真心建議要遊溪頭的民眾，應該事先申請導覽員的帶領，太值回票價了。

Yes

The location within the park is wonderful - allows early morning solitary hikes - before the tour buses arrive. Hiking again around noon or after is also better as the tour groups are more spread out throughout the park. The buffet was really good!

乾淨

都好

客房乾淨溫馨，但燈光略為昏暗

完美的住宿體驗。

Quiet and neat

服務不錯，就是check in時要花點時間。

It would be great if the building has an elevator.

食物選擇性比較少

冬天至溪頭比較冷 暖氣設定僅能固定17-18度，還是偏冷，室內不夠舒適。

住宿環境不太好

The hotel is in a beautiful nature reserve, and that’s the reason to stay overnight. But the Howard has some drawbacks. Check-in can be painfully slow. I asked before and at check-in for rooms with easy access for my elderly parents, and was assigned the Phoenix building that requires a climb up 39 steps. The manager seemed to think that TWD$680 for the dinner buffet was a great deal. But the buffet was mediocre: many dishes seemed cold. If you stay, it will be for the wonderful scenery.