チェック時間が早朝の場合の対応を事前に知りたかった。初日の清掃がオートで不要になっていたのも謎だった。立地や室内、上記質問などに対してのやり取りはとても気持ちよく快適でした。ありがとうございました。

We booked two rooms because we are a family 5 traveling. We absolutely loved the location and the rooms were very, very clean!!! We were in room 106 and it was perfect with a tiny kitchen area. Our kids were in 303. The only trouble we had was checking in (but resolved quickly) and the kids’ room was not cooling properly. Overall it’s a terrific place! Loved, loved the little restaurant/coffee bar. The breakfast and coffee were delicious!! Very nice people and we will be back!

A nice stay. Didn’t receive check in details in email, however lady on the phone was very helpful and prompt to respond. Great location. Room a bit small but there was 4 of us. 2 adults and 2 teenage kids with big bags. Layout of room was excellent. Good value.

Experiência não muito boa! Quarto apertado, não tem nem microondas no quarto. Arcondicionado com muita poeira sujo demais parece que não fazem limpeza nele a meses, e ainda ficou derramando agua, tive quepedir para resolverem e só resolveram no outro dia, passei uma noite sem arcondicionado. Não recomendo!

It was a little challenging to do online entry because I couldn't always get good phone service. I tried to make a physical keycard and it failed to work. Thankfully, one of the staff in the bar/restaurant was able to help me. It was also challenging to carry our luggage through the front entrance, up the flight of stairs and around to the elevator. It would help to somehow direct guests to the side entrance after getting checked in electronically. The room itself was perfect, plenty of space. Everything appeared clean and well stocked. There were only 2 complaints: The A/C unit did not seem to work well; the fan was barely blowing air. We had to open the windows to get the room to cool down. The other item was that the bed was not anchored well. If you propped up against the headboard to read, the bed would begin slipping away from the wall! We still had a great stay though, and it was so centrally located to the train station, shopping, waterfront and other things we wanted to do. We were not prepared, however, for all the shops and many restaurants to close so early in the evening (7PM), and after being gone all day sightseeing, it could be challenging to find something to eat. And the kitchen in the hotel restaurant also stopped serving at that time, although they remained open a little longer to serve drinks.

Very good location. Close to central train station where you can also find bunch of shops open when other are already closed. Modern and well thought out hotel. Hassle free check-in and check-out. Stayed 5 nights. Would recommend.

Apartamento grande, limpo, cama confortável. Voltaria a ficsr lá com certeza

Uitermate soepele checkin procedure. Nette kamer, rustig gelegen - 's avonds een beetje omgevingslawaai in de smalle straat vóór, maar met het raam dicht gaat dat prima.

La cama y las almohadas están súper bien, el baño también. Todo está perfecto. 100% recomendado. El único detalle que tuvimos fue que no pudimos conectarnos a su internet... Fuera de eso todo excelente.

The room floor was dirty (like not vacuumed) and there were some people doing renovation in the hotel at 6:30 am.

Tres bien placer, au cœur de la ville de Luzern. Super chambre grâce au personnel. Merci pour votre écoute

Great location with seamless check in process. Rooms and toilets were considered dark for us, could do more with better lightings. There were also many stairs for this accommodation might be challenging if you’re coming with suitcases.

Difícil comunicación

Muito bom o sistema de self check in acomodação maravilhosa e próximo de tudo! Foi excelente

Overall: 9/10; Location: 10/10; Amenities: 7/10; Communication: 10/10 Great location within old town – close to the station, Chapel Bridge, and shopping areas, but also got very loud at night with outside noises. The kitchen supplies could have been better but it was helpful to have that facility. There is a check in/reservation code that was to be provided. This was booked through Expedia and the hotel was not able to provide this by email. This process needs to be improved. Hotel call support was able to walk us through it. For the first time, you will need to go up a flight of stairs (with luggage) - after that you can get to the elevator. Once checkin is done, you can enter/exit from the other side without needing to go up the stairs.

O quarto estava limpo e agradável. A localização é fabulosa, destaco a dificuldade para acessar o local visto ser uma rua onde não chega táxi ou ônibus. Isto deve- se levar em conta quando se tem dificuldade de locomoção ou malas pesadas. A equipe é gentil mas difícil de flexibilidade Pagamos o late check out e nossos cartões/ chaves foram bloqueados. Não fosse a gentileza da Sra Silvia, não sei o que faríamos.

Mala limpieza y falta comunicación con personal

The staff is fantastic, a charming place, well-equipped and very cosy. Thanks a lot see you next time!

Ótimo quarto, bons espaço, espaço renovado, boa estrutura, o banheiro poderia ter mais iluminação, ótima localização

Location and facilities