Hotellfrukosten var verkligen dålig.

Great place to stay, friendly staff and good location.

Very soon after arrival, while resting in the room, a horrible smell invaded the room. It was obviously coming from the sewage pipes in the toilet. One staff member suggested a spray when I first told him… The issue I have with this hotel Is that the second staff member who eventually got us another room, began our interaction with ‘We are fully booked. What can I do?’ He repeated this sentiment a few times. Though I understand how stressed he must have felt, the onus is on the hotel to look after the guests and find solutions to problems like this. Two other rooms ending on 05 but on different floors were offered and the smell just got worse the higher you moved into that line of rooms. Finally, after coming upstairs with us he ascertained by himself how foul the smell was and thus staying in any of those three rooms was impossible. He then apologised. We should have started with that. We are the guests, how can WE solve this issue? When checking out I asked for my medication kept in their fridge and offered to show this new staff member at reception which one it was. He turned around without a word and left me standing there! He came back, annoyed and said that he thought I would follow him. I told him that that behaviour was very rude as he had left me standing without a word. Overall, the exchange that followed, was absolutely unnecessary, rude and showed no customer service skills at all. From the moment we approached him, he looked annoyed. Dreadful!

Fikk hostell i stedet for hotell. Dette stod det ikke noe om i bestillingen. Hostellet var et gammelt bygg ved siden av hotellet. Manglet belysning, måtte få oppladbare lamper fra hotellet. Mugg på bad. Mye støy fra gaten utenfor og ikke minst, mye støy i korridorene både sent på kveld og tidlig morgen. Kommer ikke hit flere ganger. Betjeningen var uansett veldig hjelpsom.

Pedro was super helpful and polite at checkin. Breakfast hit the spot. And on site parking was a bonus! Thank you

Vi hade bokat ett 4-stjärnigt hotell och efter den drygt 20 minuter långa incheckningen så fick vi ett rum i grannbyggnaden som innehöll ett hostel. När vi klagade sa personalen att vi hade bokat rummet i hostelet. Vid kontroll på internet så framgår det att det går inte att boka rum i sidobyggnaden på hotellets hemsida. I rummet hade de byggt en container som innehöll toalett och dusch. Golvet var smutsigt. Fönstret gick inte att stänga. Så fort det kom en vindpust så blåste fönstret upp. Det var lyhört och en-glasfönster gjorde att det kom in mycket ljud från trafiken. Vi har läst att de har en mycket fin frukostbuffé, men det visade sig vara helt utplockat när vi kom ner för att äta kl 8.45 trots att frukosten hade öppet till kl 11.00. Vi fick be personalen plocka fram bröd och ost. De kokta äggen var kalla och hårda med en svart rand runt gulan. Efter att klagat igen fick vi natt två byta både rum och byggnad till ett mycket spartanskt och litet, men fräscht rum. Sammantaget var nog detta den sämsta hotellupplevelse vi någonsin har varit med om. Kommer aldrig mer anlita hotellkedjan Room Select

Agréable à tout point de vue.

Horrible in placard à balaie porte entrée chambre minuscule pas de fenêtre un aller et venu couloir sans cesse une alarme incendie sui sonne toute la nuit et la journée une honte !!! Lit pas agréable douche horrible

A equipe muito simpática e fomos muito bem atendida pelo oram que ficamos e um local onde existe supermercado peoxima e tb ao conercio e o mercado pois sai sempre a pé e retornava de uber.O carioca nos deu uma indicaccao de restaurantes.

The staff were great and breakfast offering was surprisingly good for a small hotel. Although it’s on the outskirts of the tourist area, for most people the location is walkable to most attractions and amenities. If it concerns you, know that there are some homeless folks are in the area, although they were quiet and peaceful. Housekeeping was a bit hit and miss but overall it’s a decent place and good value for the price. We would stay again.

Muy céntrico y el personal excelente. Habitación un poco pequeña pero suficiente.

직원들이 너무 친절해서 좋았어요. 아침메뉴도 신선하고 좋았어요. 주차도 안전하게 할수 있어서 좋았어요

Tudo estava perfeito! Atendimento impecável! Com certeza eu voltarei! Tudo muito perto, perfeito para caminhadas.

le ménage du premier jour n'a pas été fait car il fallait donner l'heure du ménage! fallait-il le savoir! j'ai fait des tas d'hotels et c'est le premier ou l'on me demande cela.nous avons donné les horaires et ensuite cela a été fait.il y avait 2 verres,nous avons bu le soir après nos ballades mais ils n'ont jamais été changés ainsi que le verre a dent qui est resté sale pendant 7 jours.en moyenne 145 euros dej compris la nuit c'est bien loin de valoir ce prix...excellents dejeuners mais l'hotel ne vaut pas plus de 70 euros la nuit.déçu pour la premiere fois par hotel.com

Located not far from Aliados and Bolhão, the heart of the city. Good amenities. Good bed.

Good hotel.

Las camas son extremadamente comodas

Estadia incrível, atendente super educados, excelente café da manhã, quarto confortável. Hotel bem localizado

Good location / Center

Hotel is centrally located. Rooms were very small and walls were scuffed due to lack of room.