総合評価とレビュー The Westin St. Thomas Beach Resort & Spa

Housekeeping services are terrible. They either don’t clean your room or they would clean and not replenish coffee and towels.

We came here after a horrible experience at Margaritaville and was throughly impressed with this resort. Would highly recommend staying here

The staff are all very friendly and helpful. I would not spend extra to reserve "icean view" because that puts you in the harbor view side which has TERRIBLE ac... like it does not work at all and everyone i spoke to had same complaint. We also had hot water in the sink but none in the shower. Definitely not worth 500 a night plus 75 a day resort fees. The restaurants are great. We ate at Luna Mar, Shorebird and Sugarfin. All great.

The property is beautiful and the service impeccable.

This is a very nice hotel but yesterday my wife and me order pizza and asked to the bartender adding 2 toppings that i was willing to pay extra but the chef don't allow i don't understand why to do it customer service is very important

Well worth the stay. Friendly service and clean with beautiful scenery all around!

Service

Had a truly excellent stay, this place is fantastic. The resort was top-notch, with everything you could need. And the staff were so friendly and helpful, they really made the trip special. Definitely planning on coming back again soon for another relaxing getaway. This place gets a solid five stars from me!

Quiet location friendly staff 5stars

Everything was amazing!

The staff were incredibly helpful and friendly, the room was impeccably clean. The room was beautifully decorated, impeccably clean, and had a comfortable king-sized bed. The pool area was stunning, and the restaurants provided a delicious dining options.

Let’s begin with the check-in staff—unfortunately, they came across as quite unfriendly and seemed more engaged in chatting with each other than assisting guests. I did receive the ocean view room I paid for, which was appreciated. However, the room itself had several maintenance issues: the bathroom ceiling paint was peeling, paint from the balcony door was chipping and falling onto the floor (even landing in our food at one point), and we stepped on a loose screw that had fallen to the ground. We reported these concerns to the staff, but no one appeared to take any action. Additionally, I developed small red bumps on my thighs that resembled bed bug bites—though I didn’t actually see any bugs, so I can’t confirm that. The hotel is also located in a rather remote area. Be aware that taxis charge per person, ranging from $12 to $20 depending on your destination. If you’re easygoing and just looking to enjoy a beautiful view and some great food, this place might still be worth considering.

The hotel was very nice and very clean. Rooms were spacious, nice bathroom, comfortable mattresses, liked everything about the room. The staff was so friendly and accommodating from the desk person, to the wait staff, bartenders. Exceptional service. 3 very nice pools. There was only one issue while we were here. The beach access. Since I have a bum knee we took the shuttle which dropped us at the Bouy House and it was a little bit of a walk to our Beach. They have an elevator which went down to our beach but the little bridge to cross over was broken so we couldn’t access the elevator. There are stairs which we used but climbing 94 stairs to come back up my knee was on fire. If it wasn’t for that I would have given this hotel 5 stars for everything. If you have no physical limitations this hotel is perfect.

Our stay at The Westin St. Thomas Beach Resort & Spa was absolutely unforgettable. We stayed in a Deluxe One King Bed with Sofa Bed Ocean View room, and the view was breathtaking — every evening we watched stunning sunsets and ships sailing by. It felt like a dream. From the moment we arrived, the staff made us feel special. They generously comped us dinner and two drinks, and after hearing my story — that one of my last conversations with my mother was about her love for St. Thomas and her hope that I would visit — they surprised us with champagne and strawberries in our room. Their kindness meant the world to me and made the trip even more meaningful. The resort’s restaurants were fantastic; we ate at all of them and loved every meal. We also explored local spots offsite and visited six beaches, each with its own beauty and charm. Along the way, we made friends with a taxi driver who made getting around easy and fun. This trip was truly a gift — a beautiful experience connected to a special memory of my mother. Thanks to The Westin's incredible hospitality, breathtaking location, and thoughtful staff, we made memories that will last a lifetime. We’re already planning to return! Five stars, 10/10 — absolutely perfect.

Wonderful property. Great staff! Overall terrific experience; we cannot wait to return !!!

Nice resort

Great place so clean great staff amazing food fabulous beach so cool swim up bar

Great place very friendly staff good food

Good dining options. Good food. Good rooms. Recently renovated.

Wonderful resort