Rommene var rene og godt vedlikeholdt, og frokosten var variert og god. Dessverre levde servicen ikke opp til forventningene. Både i restauranten og gjennom room service opplevde vi treg og lite profesjonell oppfølging. Personalet virket uerfarent og manglet fokus på gjestene, noe som gjorde at servicen føltes uorganisert. Med bedre opplæring og mer oppmerksomhet på kundeservice kunne oppholdet vært betydelig bedre. Alt i alt et hotell med gode fasiliteter, men servicen har et tydelig forbedringspotensial.

The ac was not working at all

although this is a very good hotel, it has a problem with outside noise which didn't a good deep restful sleep.

Best hotel ever

Good

Food was good, fresh and flavoursome

Pool was closed due to maintenance but rest was amazing

Staff was soo rude and breakfast was terrible but room was clean

I booked for five nights, and before my checkout on Saturday morning, I spoke with the guy at the front desk on Friday night to ask if I could extend my stay for two more nights. He checked his computer and said it was possible. The next morning, while I was out on business, the hotel called me and told me I had to check out that day. They asked when I could come back to clear the room. I explained the situation to the lady on the phone, and she said, “Oh, sorry, but we already gave your room to someone else.” I told her that wasn’t my problem — I’m their current guest. How can they tell me to come back and check out for someone who isn’t even a guest yet? It would’ve been easier to ask the new guest to find another room rather than inconvenience a current one. They handled the situation very poorly and unprofessionally. I definitely won’t be staying there again. Also, the shower drain was clogged and didn’t drain properly — water built up to about two inches in the shower. Lastly, they kept calling every morning for the salon, even though I had the “Do Not Disturb” sign on the door.

Good

Good

I upgraded my room to a suite but shocked to realized it had no shower. Only a flimsy hand held shower on top of a large bath tub and no door/ curtain Terrible experience with staff who did nothing to improve my stay and refused to refund I paid for an upgrade or cancel my reservation. Terrible customer service !!! Will never stay there again and donot recommend this property

Noisy and food

Great experience!

Good hotel

Good hotel