Rooms were outdated balcony did have chais to sit it was a bench made out of wood couldn’t even sit outside not comfortable it rained inside the room beach was nice. Breakfast was the same everyday no menu

Yes

No one at reception at 5 pm. Breakfast the chef has no milk or cream or tea. He offer two dry toast with scrambled egg. Height of poor service

Room was not clean enough. Got 4 towels for a group of 6. Towels and sheets were stained. No blanket on one bed. No hot water in the shower Toilet needs 15 mins to flush each time. Nobody available onsite after 4pm. Place was not secured in the nights. Nobody at front desk to request.

Me gustó mucho, es muy bonita, simplemente tiene algunos detalle u observaciones. El estacionamiento esta muy limitado. Con base a eso, hay que estacionarse en fila para mover tu carro, hay que solicitar que muevan los demás (si te quedas encerrado). En horarios no laborales, ya no hay nadie que te atienda para hacer ese movimeinto o quien te entregue tus llaves del auto. El telefono que te contacta para darte la bienvenida, tardan muchisimo en contestar para que te apoyen, creo que en la noche o muy temprano, no hay nadie que te pueda ayudar. Se dice que es eco friendly pero en mi habitación, tanto regadera como lavabo, se tiraba el agua, considerandose eceo, deberían reparar esos temas. De ahi en fuera todo bien.

Poor service. The location is good. I will not go back

The location on the map isn’t where the property is. It’s 3.5km a 40 minute walk. The host asked for information about my stay before accepting my request. I let the host know I was booking for a family member to stay across from La Zebra where we were staying.When we arrived in Tulum and saw the property was so far away the host said to request a refund. The host denied the refund afterwards. We didn’t use the property and had to pay for other accommodations.

Muy agradables las instalaciones del hotel y su acceso a la playa muy conveniente, queda cerca de 2 GoMart para comprar lo que se requiera. El personal es muy amable. El ventilador de la habitación no servía de mucho ya que casi no giraba, y como el aire acondicionado solo funciona de 8pm a 7am, si afectaba en el día. El baño se tapaba con facilidad.

Un eco hotel pequeño y muy confortable

le falta mucho mantenimiento al hotel, estabamos en el 3er piso y las escaleras eran inseguras, habia muchisimos mosquitos, y habia una cucaracha grande en la habitacion

Directly on the beach. Walk from the sand right into your room. Although cute setup, the sand makes for messy floors. It rained the night we stayed so not the most ideal conditions. Rooms are spacious aong with bathroom. There is only 1-2 staff available at any given time. Being eco-friendly, the AC is only on from 8pm-7am nightly. The sargazo/seaweed was very bad during our stay and the town or hotels so not clean their part of the beach so we couldn't get any use of beachfront access. Beach bar area and seating was not open as the weather did not cooperate. The road along the hotel was relatively private. On the other hand the breakfast was included and good portion and individually made. Area food trucks and restaurants are nice but expensive.

Muy mal hotel

The place was great, but could use some renovations. The pool was very dirty. Overall the service was good though, Paulina at the bar was amazing, gave us some great recommendations and made great drinks.

The tranquility and the friendly staff made my stay memorable but the room we stayed in had several holes in the roof which made my kids scared

Bonito

Pleasant stay for me and my family.

This hotel is a scam. We prepaid for our two night stay in full, on Expedia with itinerary numbers and confirmation numbers to prove it. The manager refused to give us a room, claiming he was in some sort of feud with Expedia and wasn’t getting paid. He demanded we pay him directly, AGAIN for the same room. Over an hour on the phone with Expedia, and Expedia told us to just pay again for the room, and that they’d refund us later. Guess what, Expedia lied and refused to refund us after the trip. We had to contest the charges with our credit card company and weeks after our trip we’re still fighting it out between Expedia who lied, our credit card company, and the hotel which doesn’t respond to anyone by phone or email. AVOID AT ALL COSTS. It’s a SCAM

EL RECEPCIONISTA ES UN CHICO MUY PROACTIVO Y CON MUCHA ACTITUD DE SERVICIO

Absolutely perfect for a no-frills beach trip. The staff was phenomenal, friendly, and helpful. Service was great and the staff also was great at sharing local info and recommendations. Couldn’t be easier to walk out of your hotel room and onto the beach with a full bar and cozy beach beds. Gave four stars on facilities only because the AC was down one night because of a power outage so that was a hot night, but was there for 5 nights total with no issues.

It's a very small place with a lovely caretaker and his lovely dog. We loved going out for beach walks accompanied by the super friendly and obedient dog.