The staff were very helpful and polite in response to my requests by email and again on our arrival. The room was fabulous as was the property overall. It is very deserving of it's boutique hotel credentials. Breakfast was superb.

A beautiful hotel. Exceptionally clean and well presented throughout. Polite and helpful staff with delicious breakfast included and complimentary drinks in fridge.

Absolutely fantastic, all we expected and more . The room was fantastic, the food was amazing and the the staff were super friendly. Greg was hands on to make the breakfast just perfect. Thank you

Lovely small hotel. Staff very friendly and efficient. Great cooked breakfast.

This exquisite little hotel is an architectural gem, beautifully decorated, comfortable rooms with sumptuous bathrooms, designed for luxury getaways. No food service is offered, except a token continental morning starter, but ample dining is available within walking distance. Hotel staff is very helpful, friendly and discreet. We would gladly have spent more nights here, and heartily recommend the Carlton for a unique experience.

Decor, hotel quality, and cleanliness was excellent. Lots of great amenities included. Guest service was friendly and efficient. Important to note that there is no elevator. Also, glassed in bathroom was not very private and sound through ceiling and room door was very noticeable.

Beautifully appointed rooms, exceptional service, and perfect healthy breakfast. Once the breakfast room is accessible it will be a 5-star experience.

Well appointed and grand property with excellent attention to detail. Quiet and intimate. Loved it.

Very friendly.

Absolutely amazing

I could not find any fault with our stay. As it's a boutique hotel, there isn't any facility and restaurant; that could be the only minus.

Gorgeous hotel. Staff is very friendly. Our room was spectacular. Highly recommend

Great boutique hotel, spotlessly clean, helpful staff. Overall excellent experience

Staff was great, especially Adam who was very helpful. Little extras offered at hotel like in-room complimentary wine, coffee, snacks and morning breakfast. Would highly recommend this property.

Room looked good and was comfortable. Great, friendly staff and good cleaning in the room. The continental breakfast served to the room was perhaps not to the same "level" of quality as the rest of the hotel experience. There was some road noise at times, being on the front and potentially due to the single glazing. I'd suggest requesting a room on the back if you are a light sleeper. Overall an enjoyable stay

Room was nice but no elevator and the bathroom wall is see through glass. That took some getting used to.

Great location

The location was walkable to everything in the charming town of Southampton. We stayed a couple nights before getting on a cruise ship. I recommend it! The room was very small but the location was very walkable to restaurants and around the block to Notre Dame Cathedral. The staff couldn’t have been more helpful and friendly! A+++

The room was large, well decorated and well equipped. Bathroom was beautiful. Walking distance from city centre

The staff were superb and took care of every need with a smile. Very nice boutique hotel for the price.