総合評価とレビュー WoodSpring Suites Grand Rapids Kentwood

I wasn't familiar with an extended stay hotel prior to this stay. The front desk was "closed" when we arrived however there was a phone to dial for assistance and the clerk responded quickly and was very nice, informative, professional and prepared. Check in was very quick. Our stay was only one night and I honestly felt guilty because we had a late arrival and our special needs child was full of energy and was loud when we first got into our room. We eventually got our child settled and we slept well. The beds were comfortable as were the pillows. We truly appreciated the full size fridge as we need it (and a freezer) when traveling with our child. The only complaint we have is that the floors were filthy. After showering in the morning, my feet were absolutely gross from walking around the room packing up our things and I had to wash them again with a wash cloth before putting on my socks and shoes. Other than that, we were very happy with the property.

Very clean and most of the staff was great. BUT beds very bad, no where to sit other than bed or 2 office type chairs. Tv didnt work til day 2 then remote didnt work for entire stay. We had a herd of elephants up stairs and a crying dog next to us. I would never stay there again

I truly was disappointed for the amount of money paid. There was no services had to change your own bedding. Had to change your own bedding bring sheets down to receive more and towels, no irons small bars of soap, shampoo, no type of brunch I will not be staying there again

Love the location close restaurants and other amenities. Friendly staff easy checkin and out, laundry facility, easy parking, clean rooms, good prices.

The guest rep was very nice when checking in, however, I did not realize it was an extended stay hotel when booking and wouldn’t have booked it had I known. There were no amenities. No breakfast, pool, or room service. I was told there was a surcharge to have housekeeping come if staying less than 2 weeks or if extra towels were needed. My stay was going to be 4 days. I figured I would just suck it up and not book next time. I technically “stayed” for one night, but truly just checked in, changed for work, and put my bags in the room. I noticed there was an odd smell when I first entered the room but didn’t think much of it. When I returned from work the next morning, the odor in the room was overpowering. It smelled like animals and cigarettes. I also saw a bug and my feet got filthy from walking on the floor. When I went to request another room, the guest rep was not the warmest and told me there were no other rooms available. I then asked for a refund but she said she didn’t know how to do it. The maintenance guy did the refund as he told me the room I had previously had a dog in it, so they left the window open to “air it out” which is “probably how it got bugs in there”. The only thing good about it was that I received a full refund.

Floors were sticky, can't go around barefoot or get a good goober coating. Otherwise it was clean. No breakfast.

Clean and comfortable. Lots of areas to walk around with dog.

I love this hotel

Although the room is advertised as a place to cook, it had limited utensils and charged extra for them.

Good

I had called two days prior in the afternoon to prearrange a late check and the woman who helped on the call was very friendly. However, when we arrived the woman working on third shift was extremely rude. She treated me like l was an inconvenience and bothering her by needed to check in. At the counter she didn’t acknowledge me, say hello, ask for my name or anything. instead she just said “where’s your license” and then snatched it from my hand. She then handed paperwork to me and said “sign this here”, then tossed the key packet on the counter afterwards. I didn’t get a copy of anything or my info around the stay. I have never been treated so poorly at a Hotel before. Room itself was quite clean, however the bathroom had no hand towels and didn’t have a soap dish to put the bar of hand soap after using it. There also wasn’t enough bath towels for 4 adults, but we weren’t going to ask for more after the treatment I already had received. When we checked out Saturday morning at 9:30am the front desk was still locked up. There wasn’t a sign saying if we needed to leave the room keys or how to get a copy of our receipt. Luckily only needed the room for overnight, and will not ever return as this was unacceptable treatment and had subpar amenities/accommodation for $200+ a night

Very clean room and bathroom. Liked having the stove, refrigerator and microwave that were also very clean. Comfortable beds, nice laminate flooring (no carpet). Very happy and impressed. Will definitely stay here again.

It’s very old not just old style but kinda falling apart but it was alright

Fire alarms & evacuations to frequent

Had a great stay. Quiet and clean. Room had a large kitchenette and full size fridge that allowed me to save money on food.

Stayed there for a long weekend while visiting my son. Very friendly staff, place was clean. No issues at all with coming and going "after check in hours." Would definitely stay again!

Even late in the evening, check in was efficient. My stay was quiet. The room was very clean and the bathroom was spacious. Ac worked well. I was pleasantly surprised by the full fridge and electric stove top.

For the price a bargain, I’m just used to coffee machine and ice available but it was clean so good!

The place is clean but the marjuana smell is so strong in the halls. Plus, the price a night for absolutely no amenities it ridiculous. Will not be returning.

Clean and friendly