女将のサービスが最低でした。

清潔感がありとてもきれいなお宿でした。お部屋も広くゆったり過ごせます。手入れの行き届いたお庭がとても素敵で、季節ごとの景色が楽しめそうです。女将さんやスタッフの方々も気さくで感じがよく、心地よい滞在になりました。大浴場のほか、貸切風呂が3種類、足湯や岩盤浴まであり、満足できました。どのお風呂も雰囲気が異なり、滞在中ずっと楽しめました。

評判通り料理、接客、サービス、設備、アメニティに至るまで完璧でした。特に関西出身の我々にとって味付けがジャストフィットし、美味しく完食させて頂きました。また部屋の担当の方の心配りも素晴らしく、何気なく話をした早川駅前の蒲鉾店の情報を態々を調べて頂きました。湯河原は色々と行っていますがリピートを考えたのは初めてです。

仲居さんに大変良くしていただきました。

食事が素晴らしかった。素材、味付け、盛り方、分量、全てが良かった。 お風呂も良く、特に予約制の個室露天風呂からの景色が良かった。 アップグレードしてもらった部屋は窓の外、目の前に立派な桜が満開で最高でした。

タオルがお部屋や各温泉浴室で用意されていてまたトイレにも小さなタオルが使い切りで沢山用意されていてアメニティーグッズも種類豊富。　 部屋着にパジャマ快適でした。

お食事やサービスもとても良く、温泉も色々あり、とても充実した一泊の温泉旅行でした。

湯河原の小高い位置にある旅館ですが、静かで景色も良くて、女将さんをはじめとしてスタッフのホスピタリティが大変良いです。洗練されたというよりも、居心地の良い旅館です。食事も細かいところまで対応して頂き、この点も非常に良かったです。付け加えになりますが、温泉もいい湯でした。また行きます。

We had a wonderful stay at Fukiya. The property is beautiful - a classic upscale Japanese Ryokan. The service was over the top. The entire staff was wonderful and gave us care beyond any experience we have had anywhere else, and the food and baths were wonderful. We highly recommend it.

Incredible. Setsuko-san and the rest of the staff were amazing. The ryokan is beautiful and peaceful. Meals were among the best I’ve ever had, and they were so accommodating with my picky kids. The onsen are wonderful. Seriously, we can’t wait to come back.

Absolutely everything was beyond perfect. Kind wonderful and understanding staff. And so very helpful. The ryokan was beautiful and we had a lot of needs with a large group and they were all attended to. Would absolutey book again.

Wow wow wow wow. Magical experience. Giving it highest recommendation possible.

The property was a hidden gem. The staff, the service, the facilities, the food were excellent. We were upgraded as we realised on arrival that it would be difficult for us to sleep on futons. They were very accommodating to our needs. A little bit far from Hakone but worth the distance. Can’t recommend enough

Exceptional experience ！ Very well kept Japanese traditional food service and building design. It’s a life time experience for us. Highly recommended and you will not disappointed!

Incredible experience as the hostess (Seito or Seiko) was very helpful and engaging. She used a translator which made everything English friendly. Dinner and breakfast were so delicious and fulfilling. The hostess even reserved the best hot spring with a view for me. One night was worth it!

Amazing food, staff, and experience!

Very clean and kind staffs

We had such a wonderful time, we stayed in the room with the corner garden and it was amazing, but the best bit is the staff, we where looked after so well, you get food delivered to your room every evening and breakfast and what a meal that is! 11 course evening meal and a breakfast spread that will out do any buffet all special delivered to you. The onsen was wonder with lovely views very relaxing and clean. Overall one of our favourite moments of the whole trip!

What a magical experience! My wife and I had a quick stay and had a wonderful time. It was our second trip to a traditional Ryokan and this experience far surpassed our first. Given our non-existent Japanese skills the interaction took place with an electronic translator (and I used google translate) but it only increased the joy of the experience! The food was amazing and the onsens lovely and sparkling clean!

Absolutely wonderful! Every detail perfect and service amazing. 5 stars