12月5日の15時半過ぎに女性用の大浴場のお掃除をして下さっていたボブカットのすらっとした女性の方がとても丁寧で気のつく素敵な方でした。 とても気持ちよくお風呂や洗面コーナーを利用させていただきました。ありがとうございました。

バイキングでしたがすごく魅力的なお料理が多くて、美味しかったです！

のんびり過ごせて良かったです。 温泉がとろっとした感じで、肌がスベスベになりました。 ただ、多くの方が使うので仕方ないのかもしれないですが、脱衣所の洗面所に髪の毛がたくさん落ちていて気になりました。 食事はブュッフェでお酒の種類も豊富でした。 もう少し時間が欲しかったです。

チェックイン時に、研修中の方が対応してくれたのですが、明らかに1人で出来ていないのに先輩スタッフがずっと後ろから見ているだけでした。力不足の際は先輩がフォローして手続きを円滑に進めることを優先してもらいたかったです。

とても良い所でした

ホテルの建屋が本館と別館に別れているため、レストランやお風呂の利用時の移動が、スムーズに行なえるように、高齢者や移動に制約のある人は、予約時にホテルに部屋のリクエストをした方が良いと思います。食事についてはビュッフェスタイルで、品数も豊富にあり、朝夕の食事を満喫できましたが、朝食時にはスタッフさんが少ないために、食事の案内がスムーズに行われておらず、無駄に行列ができるなど、ストレスを感じました。大浴場は、脱衣所と浴室の仕切りが無く、開放感が感じられました。露天風呂は、お湯の温度も低めで湯上がり後は、肌がツルツルしていました。天候が悪く、旅の目的である星空を楽しむことが出来ませんでしたので、またリベンジしたいと思います。

It is a big hotel with lounge, fireplace and a large reception waiting area. Staff were friendly and onsens good! The buffet breakfast and dinner were great; with local selection as well as western. If you like to drink, there are beers, sake and wine too.

Room was great, traditional Japanese style, roomy and new. Lots of amenities, free beer, ice cream and drinks for after bath, free massage chairs and between 9:30 and midnight, free duck soba.

Onsen was excellent but some parts of the hotel was dated.

Comfortable setting

Just the perfect place to relax and appreciate Japan’s great places.

If you’re looking for a 24 hour a day spa experience with beautiful mountain scenery, this is for you. My only suggestion would be to make arrangements with the hotel to catch one of their shuttles prior to arriving.

Few things missing No phones no laundry no lifts to Tsumago

Great stay! The onsen is wonderful and large with a sauna, meals are included and delicious

We had a wonderful stay at this bezutiful hotel. It was somewhat remote via train but once there the charm and natural beauty of the area made it all worthwhile. Our room was a suite in traditional Japanese style. It was immaculate with many amenities. The buffet breakfast and dinners were of excellent quality and variety. We can highly recommend the hotel and its most helpful staff. The free shuttle to the station made our departure carefree. Arigato!

Amazing stay at this hotel. The onsen is very picturesque and the all inclusive aspect and food available was high quality. We also really enjoyed the massage chairs and ping pong. Exceeded our expectations.

Lovely stop while hiking the nakasendo. Very comfortable, beautiful Onsen, loved the massage chairs. Food was great!

Their buffet and public bath are fantastic!

This is the place to relax and have a recharge day in the middle of a trip. We checked in after a day of hiking and instantly relaxed, and decided to stay on property the next day. The onsen facilities were great, the buffet fantastic, the views beautiful, the staff very friendly. Make sure you either have plans during the day or a book to read, as there is nothing to do at the property between 9 and 3. I had a book and just spent a peaceful day reading in between onsen hours. Loved it, and would come back again if I visited that area.

Very kind and helpful staff and very nice onsen. The food is very mediocre at best. The hotel is far away from train station and many sites so you need to plan well. Sometimes the hotel charges for extras that seem very petty and not in good spirit given the price of the overall hotel. Amazing massage chairs!