The whole staff was exceptionally attentive and friendly, the room (deluxe room) had a beautiful view to the pyramids (as did the breakfast area) and was decorated in a beautiful way, and of course clean etc., and there was bottled water for us, and a water kettle and tea and coffee, the breakfast was delicious and when we had to leave early in the morning for the airport, we even got the full breakfast anyway, and upstairs there is a restaurant--moreover they helped us organize everything we needed for the visit to GEM (Grand Egyptian Museum) and offered other options for tours as well, and the airport pickup/dropoff service was very nice and attentive, too. Just note that only the airport pickup is included, the dropoff was USD30 (about 45km--we were very well taken care of by the drivers both from and to the airport). An excellent place to stay we can fully recommend and will visit again when we come back to the area.