Staff? There is no staff. Directions say we will get an email with the key code. There is no mail. This is VERY stressful. Communications need to be straightened out with various types of customers.
As for the room, it is "adequate". Shower with no shower door. Made the bathroom all wet and WE had to deal with it. In the end, the bed was OK, AC was OK, there is no kitchen. Just small items e.g. coffee machine, fridge etc