When you have never been somewhere before, you have low expectations. I have to say that this hotel was way better than I expected. Not that I thought it was going to be bad but that it was very good and a very pleasant surprise! The common areas were clean and looked after. The rooms were clean and looked after. Two positives right there. Every hotel has a little wear and tear, can’t be helped with people coming and going, carrying overpacked cases. This hotel wears it well…. The odd nick here and there but really well looked after. Starts with the well manicured grounds and goes right into the hotel. Well done! Next is the beds, etc. Let’s face it. We’re actually there to sleep. It’s funny how many hotels overlook this. The beds were firm but very comfortable just the way we like them. And my personal pet peeve, is pillows. So many hotels have little tiny pillows, thin pillows just terrible for a side sleeper. Great if you’re a back sleeper. Why hotels that have four pillows can’t have two for a back sleeper and two for a side sleepers beyond me! This hotel pillows were very good. Fairly thick and fairly firm, giving my head and neck to support that I’m looking for. So two thumbs up! The only downside to the hotel was breakfast. It’s not the largest hotel so I understand not having the large variety and amounts that some other bigger hotels might have on site. That said, bagels, toast cereals are always available. Overall, great stay. They do the important things right!

Clean rooms, helpfull staff good breakfast

Liked the room a lot. Very clean, good view.

Rooms on the oceanside are more expensive. Not sure it’s worth the premium for those who are used to coastal views. The included breakfast is ok and certainly better than the little box of Frosted Flakes and cellophane wrapped muffin offered up in many small motels. Pleasant staff.

Thank you for a great stay.

Ease of check in

Applause for the late night shift staff! Very pleasant and accommodating for two weary travellers who arrived from the ferry after 1:00 am!?*

Clean room very helpful staff

Location was good close to most of downtown. Nice to be offered and supplied a breakfast to go. Room, simple but clean and qui8et.

Very nice of them to arrange a box breakfast because of my early departure!

Everything was a it should be. Modern, no ugly, old carpet

It was just okay nothing special

Good hotel. Clean rooms. Comfy bed. Nice shower. Ocean harbor view (half the rooms). Small bathroom, hard to use. Floor is uneven, almost fell. Staff were not the friendliest, a bit ignorant.

The lake view was peaceful.

The amenities were excellent with many thoughtful extras, such as tea and coffee service and filtered water available 24/7. They even had cookies out for afternoon tea. Bed was comfortable and they offered a good breakfast.

Yes

The lady in charge of the breakfast needs better manners, lesson in customer service would be great.

The breakfast was VERY basic .The shower lighting is terrible . Dark bathroom

Was nice

Perfect hotel that is well maintained. Staff is amazing.