This hotel has so much potential. Indoor pool, beach access, beautiful property. Unfortunately, it seems there is no upkeep on normal maintenance and is in desperate need of a good clean. The hallway and carpeting in our room were sandy, as was the bathroom. The ceiling tiles in the bathroom are falling (looks heavy with a water leak) and there was thick black mold growing in and around the tub. When we checked in, my toddler had just fallen asleep and older daughter was near sleep and I didn’t notice the bathroom until after we tucked them in to bed, otherwise I would have asked for a new room.
The floor by the tub was squishy, wet, and when I stepped on it a gush of water with black mold came oozing out. I mopped it up with towels and used baby wipes to clean up the mold, and while I was bent down noticed vomit stains dripping down the base of the toilet, which I also cleaned. I called the front desk for towels and wS going to explain what happened but they never arrived. I had to track down an employee with a cart in the morning to give us new towels. She said she would speak to management but I also don’t think that happened.
When I spoke with the front desk, the girl working there said “oh my god you’re the second person complaining about mold today!” but that was it. I didn’t want to make a stink, this was a special little few night “girls trip” with my three daughters but I’m bothered by how uninterested staff was in finding a solution.