館内が綺麗でとても過ごしやすかった

スタッフさんの対応がとても良かった

リノベーションされた建物は、とてもきれいでセンスも良く、スタッフの対応も気持ち良く、大満足でした。2日目の朝はゆったり温泉と足湯を楽しみました。どうもありがとうございました。

とても綺麗で素敵な雰囲気でした！

こじんまりとした居心地のいい宿です。お部屋も清潔で、温泉もとても綺麗です。全体的にセンスがよく、快適な滞在ができました。またスタッフの方もとても丁寧に対応してくださって好感がもてました。大平台の駅まで近いですが、道を渡る時にやや車が多く渡るタイミングを待たないといけないところはネックですが大きな問題ではないと思います。

紅葉シーズンに合わせて1泊2日で家族利用させていただきました。 温泉に加えて足湯もあり、家族でのんびりしながら時間を過ごすことができ満足でした。 施設内もキレイで快適に滞在することが出来ました。

緑が豊かで、窓からの景色が最高でした。 温泉に浸かり、ゆっくりする事ができました。 ありがとうございました。

very good hot spring, friendly staff and excellent services, really good area, close to bus stop

スタッフさんが若く随所に工夫を感じました。

良好

Very clean and spacious room. A traditional Japanese feel to it! The amenities were great. They had most things you might need, including Yukatas. This together with the onsen bath made this a very relaxing stay. Finally, the staff was lovely and very helpful!

We absolutely loved our stay at Hakone Sui​sen. The location is fantastic — peaceful, beautiful, and perfectly placed for exploring Hakone. The atmosphere feels truly magical and relaxing from the moment you arrive. The staff were so welcoming and kind, which made the experience even more special. Our room was beautiful, comfortable, and very well kept. We felt completely at ease the entire time. This was one of the highlights of our trip and we would happily stay again. Highly recommend!

Top Zimmer, tolles Personal und 2 kleine aber feine onsen.

The whole place was spotless, staff was more than great, but what stood out is their attention to details: the way they recognize you and bring you your shoes as soon as you enter the lobby, they give you a flashlight if you go out at night, they take time to explain things. It is the PERFECT place to stay for a night or two, in a quiet environment.

Absolutely loved my stay here - quiet and serene with beautiful mountain views. The onsens were incredible and often empty because of how small the hotel is. Great service and facilities!

I absolutely love the hot springs and the how great the staff was. I will gladly come back again next.

Upon arrival, one staff member was not very welcoming. Since we arrived early, our intention was to leave our bags and explore the area, but he did not explain the no-shoes policy and came across as rude, which was a bit uncomfortable. That said, during check-in, the young lady who assisted us was extremely polite and took the time to clearly explain everything. Her professionalism made a great impression. Overall, the hotel is beautiful, and aside from the initial interaction, we had a pleasant experience.

Really limited transportation. Heavy traffic on high season.

If you want something boutique and intimate away from the usual Hakone tourist crowds, this is the place! The staff was so nice and helpful. The room was clean and spacious with amazing views. While there was no shower in our room, we basically had the small onsen areas to ourselves (men & women separate but fully nude only) or only a few other people. It's peaceful and has a homey feel with unique decor touches that we loved. From the bookshelves and records in the chill lounge area to in-room tea set with tasty green tea, it's a perfect place if you don't want the usual "formal hotel" vibe.

todo bien