宿泊前のWhatsAppでの質問にすぐに返事をくれ、到着後もてきぱきとかつ気持ちの良い対応をしてくれました。困ったことや気になることがあってもいつもゲストのためを考えてくれているのがよくわかり、たとえ悲しいトラブルがあっても心温まる思い出になるような、素敵な宿でした。部屋も快適で、小さなキッチンもついていて便利でした。また、鍵付きの駐車場もあり、翌朝空港でレンタカーを返すまでの間も安心して車を停めることができました。朝食は簡単なものでしたが、単なるビュッフェではなくホットサンドを焼いてくれ、とても美味しかったです。

バスターミナルに近くて便利。朝食の焼き立てサンドイッチ、とっても美味しかった。入り口の電子キーが、作動しないトラブルはあったが、スタッフ対応で乗り切っていた。

The owners decided to upgrade me simply because a better room was available. This is what I call "class" and understanding how you run a business successfully. The hotel has a limited number of well maintained rooms. The wifi connection was strong and reliable, Everything clean and well maintained. Good breakfast and staff/owners available to help with advice (tours, sightseeing) at all times. Centrally located and close to all attractions in the center of the city (cathedral, Costanera, restaurants, bus station...). I highly recommend it.

The Staff was great. The breakfast was very good. This was the first time I have been in a Hostal and I was happy with it. The first room we stayed was small but the second room was much bigger and nice. It was on the third floor and there is no elevator but the Staff was very kind to help us with the luggage. The location was very convenient, walking distance to the Bus Station.

The breakfast was great and the people were very kind. I was able to store my luggage for a few days while we toured the Patagonia and that was greatly appreciated.

Yes, a great place to stay while in Punta Arenas.

Room was super clean. Staff was kind and helpful.

What a great place to stay! Staff was so welcoming and helpful. We were talking about getting a reservation for dinner and right away they called and made it for us. Beds were comfortable, breakfast was tasty and rooms were roomy. Remember you are in the city so there is some noise but we wore earplugs and had no issues. Would definitely stay here again.

La habitacion muy linda. El personal buenisimo, muy amable.

2 weeks we spent Patagonia and the bed at Innata's was by far the most comfortable! The two guys who welcomed us were very friendly and attentive, the breakfast also very good. The whole house gives a vibe that was put together with love and care. The only down side was that the room we got was next to the street, so you could hear all the cars and people outside. And the curtains did not cover any light - in Patagonia where in summer there is virtually no night, it would be helpful to have some blackout curtains.

푼타에서 머무르는 분에게 강추합니다. 객실은 좀 작지만 그외의 모든 것, 특히 주인장의 서비스에 만족합니다.

Spotless, very clean and warm. We enjoy greatly the stay, highly recommend!!!

Everything amazing, lovely stay.

Great location, cozy rooms, attentive staff, and includes breakfast!

Wonderful staff, considerate, good breakfast options, clean rooms; parking is super complicated so if you have a car, keep that in mind that you will need to find somewhere

This hotel charged me twice — once when I arrived, and then again using the card I had on file. After that, they completely stopped responding. No messages, no help, no refund. I’m still out double the money, and they don’t seem to care at all. Their behaviour is shady, unprofessional, and totally unacceptable. Until they fix this mess and start treating guests honestly, they have no business being on Expedia. Avoid this place.

Nos tocó una habitación muy amplia con cocina y refrigerador con mucha luz

Struttura vicina al centro, pulita e comoda. Di fronte, a pochi metri, persino un supermercato. A 200 metri un cambia valute e a meno di 1 km ristoranti, bar, pub e negozi. Consigliato per rapporto qualità/prezzo e per l'estrema gentilezza del personale.

El staff super amigable. La atencion de 100. El unico detalle que no tiene absolutamente nada que ver con la atencion del hostal, es que se escucha mucho ruido de los automóviles durante la noche, entonces un recomendacion seria llevar tapones de oidos para quienes les cjesta conciliar el sueño.

Helpful staff. Great value for the money.