Les falta mejor atención, recepción e instalaciones de televisión y despertador

I really enjoyed my stay at Hotel Alcatraz, everyone was very accommodating and the room was spacious and clean. I had the privilege of being the only guest for most of my stay and it was incredible. I was there for whale watching and every night before I finished dinner I was asked what time I wanted to have breakfast to best fit my schedule. I enjoyed the food and drinks that the restaurant offered very much, and the courtyard was an incredible dining space. Everyone I meet at the hotel was very friendly and egar to ensure my stay was enjoyable. I would absolutely return to Hotel Alcatraz and recommend it to anyone going to San Carlos.

Arrived and no one knew of booking ! Eventually shown room which was too small but they offered another larger room for same price. Bathroom design hopeless with toilet under wash basin ! Do you needed to wash from the side of the basin. Altogether a poorly put together place

I hate to give a poor review here, because the proprietor was so incredibly nice, and she prepared a lovely breakfast the two mornings we were there and arranged for a whale tour. However, our room had no hot water. When we brought it to her attention, she struggled to find us a room with hot water to move us to. She literally turned on the water in about 10 rooms before she moved us to a new room on day two. This whole ordeal took an hour. And this room only produced warm water - with the cold tap turned off. And that warm water came at a trickle, I did not attempt to wash my hair, fearing I would never be able to rinse out the shampoo. The property is old, so I don’t see an easy fix for this problem. The double bed was tiny to share. On the plus side, the room was clean and the shared patio was nice. If a warm shower is important to you, stay elsewhere.

The manager, Maria, was fully invested in making our stay as comfortable as possible (she also made us excellent breakfasts) and the hotel was very clean and well maintained. The hotel is conveniently located on the main street and the dinner menu has many offerings, all brilliantly prepares by Chelita. We enjoyed our stay very much!

Charming hotel, charming town. Maria the owner was super accommodating and friendly. Great food too!

The staff was great, basic accommodations, clean room, and very quiet

El lugar era muy lindi, comodo y buen ubicado. Volveremos...

Missing the hot water showers but it is in a desert. Lots of whales and affordable outings in smaller boats. Town is small and full of dogs. Bring a leash if you have one.

Nice inner courtyard. Prices for drinks and food improperly high for the city.

The beds were very hard In the morning there was limited water The hot water was available but not consistent

Not terrible, but nothing special. Rooms were old and run down. Bathroom had no mirror or any place to hang towels. Also no place in room to dry things. Only one table in room and it was all the way in the corner. Public bathroom showers did not work. Breakfast was decent and owner was nice.

Second stay at Hotel Alcatraz, a quiet lovely place, we enjoyed the gardens & staff. A good location to take whale watching trips from.

Muy agreable

They need to clean up town

Als Stop over zum Whalewatching ok. Sehr freundliches und hilfsbereites Personal. Gutes Frühstück…

Huge suite with comfy beds, outdoor kitchen in the garden with multiple seating options. Great breakfast. They make your catch/fish to your liking and perfect margaritas.

Great staff and I really enjoyed the breakfast

The place is an authentic Mexican hotel! No fluff! Clean! Restaurant on site. Food was pricey! Breakfast was supposed to be free and we ended up getting charged for the breakfast! The two ladies we dealt with that did the cooking and cleaning were fantastic.

Varcata la soglia della struttura si resta ammaliati dalla bellezza del patio coperto, del giardino e della cucina del ristorante a vista. Purtroppo alla camera dobbiamo dare un voto insufficiente, per vetustà, senso di trascuratezza e impossibilitata di farsi una semplice doccia a causa del fatto che la temperatura dell'acqua era ingestibile. Questo ha fatto media negativa col giudizio sul resto della struttura, soprattutto se rapportato al costo, troppo elevato per le condizioni della camera. Altro discorso invece per la colazione, ottima e abbondante, e alla solerzia della titolare, che si è prodigata nel risolvere alcuni inconvenienti. Ma ripeto, le camere (quantomeno le due che abbiamo visto) andrebbero totalmente rifatte per adeguarsi alla bellezza dell'ingresso e avere un giusto rapporto qualità/prezzo.