GREAT place to stay, especially if it's your first time in Cusco! Great location in the middle of everything. I had a room overlooking the main plaza and it was amazing. The staff is friendly and great.
Fine Print: I wouldn't recommend staying here if you're driving a car or have a rental car, because parking is difficult in the area and the hotel doesn't have a parking lot of its own that I know of.
Fine Print: I also wouldn't recommend staying here if you're a light sleeper because the plaza can get noisy with events. I slept just fine but other people who I was with did not.
To Be Improved: everything is fine really but the only thing I can think of is it maybe they need to put cups or glasses in the in the room so you can drink water or other beverages.