They have 3 pools. One was closed and other two have an occupancy limit so were not able to use any. Room did not come with complimentary water like it said. Nice coffee bar but also no complimentary coffee. One of the front desk workers was rude after us being there for an hour since expedia did not book our room. Water in bathroom kept clogging. I booked a premium suite with balcony and ended up with a deluxe and no balcony. They said they couldn’t do anything about it and expedia never answered my messages.
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Angel
レジャー 友人と 一緒に
6.0
/10
30週間前にレビューしました
Expedia Group verified review
The view was absolutely amazing but couldn't get any help with a broken hotub or any other issues kept being told I booked through Expedia and therefore needed to contact them. Good luck with that
Janice
レジャー パートナーと 一緒に
4.0
/10
76週間前にレビューしました
Expedia Group verified review
Looked like a crime scene happened on the carpet under the table. Balcony was not the cleanest. Was not aware no cleaning service because the property was privately owned. Didn’t find fresh towels til the night before we left. The fake wall of leaves was creepy as heck.
Miodrag
レジャー 子どもと 一緒に
8.0
/10
84週間前にレビューしました
Expedia Group verified review
I had trouble checking in, since I wasn’t entered into the system properly for some reason. After a quick online chat with Expedia, it was resolved.