I would never stay at this hotel again.
I made my booking about 12 hours before arrival. The hotel had a power outage the next morning, but they already had my confirmed reservation and my contact details. They never informed me at any time during the day.
When I arrived at around 8:30 pm, they simply told me they could not accommodate me. At that time of night, in a remote location, I had no choice but to pay much more for a much worse hotel.
The hotel showed no concern for its guests. When I asked for a refund, they told me I had to email them myself. This was completely unacceptable.
In the end, I received an email saying they would refund me without any cancellation charge. That is not compensation – it is simply returning money for a room they could not provide.
Very poor customer service. I cannot recommend this hotel.