サービスって何？お願いや質問にもなんの回答もなし。全てホテル側のオペレーションに従え的な態度でした。待たせることも硬直的なオペレーションにはあたりまえのように顧客意向は無視って感じの態度でした。もちろん笑顔ですが

Bathroom wasn’t good and the water pressure was weak and the shower head was leaking , requested for them to check but it was still leaking and always cause water to overflow. Relatively clean room but could be brighter. Breakfast was ok. Hotel staff was friendly .

Breakfast is disappointing. It uses to be good spread. Now the quality dropped, less buffet spread. Worst of all, when a dish finished at 9.15am, the hotel did not replenish the food as the buffet ends at 11am.

We had a very comfortable stay. We also had a very good view from the master bedroom.

Many things near by and very nice property and the staff is probably the best I've seen in Manila. The bathtub turns the bathroom into a pool is the only negative lol

Overall a very good place with a great sized room. Was clean and comfortable.

Older building. Needs a lot of work for certain hotel rooms.

Only the breakfast is good !

Great 1 night stay. Close to burgos and nice upscale venue

I have stayed in the hotel for 3 nights and 4 days..it was good experience but the only thing I didn’t like was I was charged for a security deposit and said it will be back once I checked out ..But until now ,I didn’t get anything. Was there Nov 4-7.

It was a wonderful stay, lovely amenities and facilities, definitely a must visit place ❤️

Had a great stay

The whole stay was pleasant. The entrance was a bit confusing as there was no visible signage and the driveway was very steep. The bathroom tub was a big negative experience. It was too slippery and too tall so it was hard to get in and out the shower. i slipped while taking a shower so i ended up spraining my ankle. The staff were very kind and approachable. the area around it wasn't so good because the property is situated in the red light district of makati.

Breakfast was just okay. Water cooler was empty so could not refill the water.

Had a lovely stay. Great scenery and very friendly staff. Would definitely stay here again. This is definitely a 5 star hotel, very opulent.

It’s my 2nd time staying here

Slow service checking in

Slow service checking in

Quiet hotel and good breakfast. Staff are friendly and nice.

Fast internet. Our refrigerator didn't work but everything else was so nice. 5 stars