総合評価とレビュー The Esplanade Hotel

The hotel didn't have the lifts working had to walk all to the second floor with kids and luggage. Didnt have the wifi working or the phones Parking was the main issue, paid for two nights parking but was told someone else took so unable to provide any solution. Breakfast is basic. Housekeeping staffs are polite and helpful.

The bunk bed was so creepy my son and daughter wouldn’t sleep in it as hear it it breaking. All 4 of us slept in a double bed.

The Restaurant staff in the evening acted as if ours and other customers presence was an inconvenience. It took 10 minutes to be seated in a half empty room, then a further 10 minutes before being asked for drinks which we were never given a drinks menu. A further 10 minutes after that we were then asked for drinks again and we had decided food so ordered food. The food came out in reasonable time but still no drinks for 5 minutes after food had arrived. Food was good but the service ruined the dining experience. The room we had was fine but the noise outside of the rooms was definitely known. At about 11pm the people staying above arrived back and you could hear them having a shower right above our heads with the water hitting the bottom of the bath. Kids being told off outside our room at 6am trying to open our room door. With the beds not being the comfiest either it was a sleepless night really. Parking outside is minimal and you have to park out on the road trying to get a space while the general public want the spaces too. Had to wait around 20 minutes for a space to become available. It’s a shame really because what was supposed to be a relaxing night away was not really that pleasant.

The room and food were great. Kids play area was really helpful. The pool was not as it appeared in the photos.

Nice little hotel. Great location. Lovely views over Fistral. Restaurant service a bit scatty but overall a good Stay.

Absolutely lovely experience! We loved the play areas for children, the pool and sauna and the different bars and eating areas! The mini cinema for children was a good touch.

Absolutely awful, no parking, unfriendly unwelcoming staff, dirty hotel and rooms awful food all round the terrible and over priced I would want a full refund

We had a great stay here, a real bonus with the children’s area it made it a easy and stress free stay

Hotel is in a great location, the staff at check in were extremely helpful and the facilities are great for families. Lots to do to keep the little ones entertained including the pool, cinema and play areas. Kids were so excited to have their own drinks tray in the room and bathrobes for the pool. Only one grumble, the breakfast was a fixed price, so not great value if your kids are fussy. Will most certainly be looking to book another trip here with the family.

Great location. The staff were great

Stay was amazing good food enthusiasts

This hotel though in a great location in front of the beach but there is no space around as it’s on a main busy street. Parking is a nightmare and got a ticket so please beware.Moreover the staff was bit snobby and didn’t inform that parking spots can be purchased as there were many spots with a pole in the middle and we were uninformed that those were the purchasable spots. And the hotel will not tell you about the parking restrictions really unhelpful.

Great location and service.

The heating was inadequate for December.

Great location Clean hotel Greay facilities

It is hard to find a hotel which is so nice and so dog friendly. With access right to the beach, it could not have been a better choice.

It's in a great spot. The only thing that we didn't like is that the pool was very dirty.

We stay in a room with balcony with beautiful sea views. The hotel was nice and food was an ok standard. I enjoyed the cocktail bar.

Lovely location and the room was fantastic. Breakfast was good. The pool was dirty with lots of hairs floating around in it. The staff kept complaining it was too busy because it’s half term and it didn’t feel very welcoming. But apart for these things a great hotel for families.

We came and stayed a couple of weeks ago just the two of us. We then decided it was such a great family hotel, so we rebooked to bring our two children. They had so many lovely Halloween activities for the children! We visited the pool before we checked out, the only thing I would say is the pool and jacuzzi is in need of a good clean and possible filter change. Everything else I couldn’t fault, the service was amazing and food was great too! We would definitely return and are already thinking of booking for new year.