施設はきれいで部屋も広く清潔感があった。虫が部屋に入らないようにドアに隙間を埋める虫除けがあった。目の前がひたすら海で水平線を見ながらリラックスできる。食事は当たりはずれがあるがおおむね普通に美味しい。迷ったらステーキを。WST500のリゾートクーポンが付いてきて食事（部屋でのルームサービス）にも使えたので実質食事代はかからなかった。朝食は毎日大きな変化がなく少し飽きたがエッグスタンドもあり充分かと思う。フロントとのやりとりはワッツアップでできるので楽。空港からのピックアップはWST16で、空港への送りはパッケージに込みだった。フロントでの会計はあらためて自分のパッケージに何が含まれているかを把握し指摘しないとフロントが全てを把握しているわけではないので注意が必要です。スタッフは皆親切で、Wi-Fiが部屋だけではなくビーチサイドでもしっかり入ったのでありがたい。空港で簡単に現地SIMカードが買えた。ボーダフォン7日20㎇付きパッケージ、インストール料込みでWST24。空港の両替所では日本円も両替可能。

布団のシーツや敷パッドにシミや汚れ（血液のようなもの）が所々についていた。翌日の清掃時に取り替えを依頼したら敷パットそのものが外されていた（部屋自体は綺麗に清掃してくれていた）。空調もわかりにくく、寒くなり過ぎたりと温度設定が難しかったが、空港からも近く（タクシーで1メーターほど）全体の雰囲気や、プライベートビーチはとても快適だったので、このホテルを選んでよかった。

全体的に清潔で、サービスも良かったが、お風呂の栓が無かったりお湯が後半出なくなったりと、ちょっと残念な部分もあった。サモアの中では、最高のホテルだと思う。

リクエストでツゥィンベッド2つのデラックスルームで予約が確定しているのに関わらず、最初にダブルベット一つの部屋に案内されたので、クレームを入れましたが、部屋が無いのでエキストラベッドを入れるというのでそれも拒否した所、しばらくして支配人らしき人が来て、当初要求通りの部屋に最終的に案内された。つまりは最初から空いているに関わらずランクの低い部屋に泊めようとしたことが明白でホテル側の経営姿勢が見える。

サモアのファレオロ国際空港と、サバイイ島に行くフェリー乗り場まで、ウポル島で一番近い豪華ホテルです。アピアまでは少し離れていますが、シェラトンなので設備やサービスは充実しています。ただし、海水の透明度は良くありません。滞在客はニュージーランドからの観光客がほとんどで、みんなプールで泳いでいました。

Great getaway away from the noise and busy town

Everything was fine.

Good all round really expensive for what you pay for. But staff are amazing

Staff and location were the most outstanding feature of this property. Really made the stay in the country memorable.

Our rooms were not serviced, had to repeat myself a few times with different people about my booking/account errors. Breakfast needed to have some traditional food options, eg: fresh coconut, service in the dining area was very good, public toilets need regular cleaning. Pool area was great.

We very much enjoyed our stay at Samoa Beach Resort. Staff are amazing, the grounds are lovely and staff maintain the grass area and the pool is great. We would highly recommend booking a car through blue pacific they were amazing, cheap and dropped & picked up the car. Car is for you to go and buy food in town. Food at the restaurant is really expensive and not that great to be honest. But staff are lovely and make up for it. Breakfast buffet is good :)

Will stay at Sheraton again in the future.

Friendly and impeccable staff in particular breakfast crew. They were the most genuine and catered to our quick needs. Breakfast buffet menu of great quality. Minor issue with state of room upon check in, however upon advising front desk staff, matter was taken care of immediately. Will stay here again.

Lovely location great for seeing turtles poking the head out from the water, the beach access is challenging as it’s shallow for a long way out and quite cloudy water. But like I said you can see the turtles heads out of the water and it’s a lovely setting for a sunset! Very convenient for the airport if you arriving late or leaving early!

The area had a stench and bugs flying around. Food was average

Overall had a fantastic 7 nights, staff were very welcoming and willing to go above and beyond to make sure we had a good holiday, especially considering the fact I was nursing a broken and a fractured rib from the previous 7 nights in the village, meals were delicious and the rooms were beautiful and clean and well serviced - very comfortable bed! Just love Samoa - highly recommend Sheraton - will be going back that’s for sure!

good aircon, great customer services at check in and restaurants and throughout stay

Room was good could have been better with a deep clean. Nice and spacious - all in all great location for relaxed vibe. Staff was very hospitable probably my favourite part of our stay was interacting with staff! My husband requested they do something in our room as it was our anniversary and they really went all out for us. Appreciate Sheraton resort so much. Will definitely be back.

Beautiful. Friendly

The staff were friendly, welcoming and made our stay VERY special. Thank you Eden (Etena), Matilda, Veronica, all the cultural performers, the chef, Salome and the lovely young lady who made our coffee with the beautiful designs every morning … you are all such a great bunch of people and so helpful on every aspect of customer service.