Det ville være tyveri, hvis man gav under 5 stjerner til Rixos Tersane. Fantastisk personale, og fantastisk flot hotel. Fuldstændig gennemtænkt og klasse I alle parameter. Personalet var ultimativ dygtige og oprigtige. Det eneste sted hvor det halter, var absolut morgenmads oplevelsen. 2 forskellige medarbejdere i receptionen, fortæller mig at morgenmaden koster 29€, denne bliver så lavet om til 37€ på restauranten. Jeg vil understrege min villighed til at betale begge beløb, men syndt at man rammer så amatøragtig et niveau. Samtidig var det uden sammenligningen den dårligste morgenmad jeg nogensinde har fået. Simit som er en national kendis af brød, var som at sluge en kaktus. Æggene var kolde og hele stemningen bar præg af uvillighed. Tjenerne smiler slet ikke, folkene i jakkesæt ligeså. Få smil på læben venner, vis at I har lyst til at være der. Niveauet gik virkelig fra 5 stjernet super luksus på resten af hotellet, til fuldstændig halvhjertet amatøragtig buffet restaurant. En anden ting er, min opgradering fra halv havudsigt til hel. Dette kostede mig i omegnen af 3000kr. Da jeg så tjekker ind, får jeg alligevel halv havudsigt. De var så villige til at rette det straks efter, men igen klæ'r det ikke der ellers så flotte og høje niveau. Alt i alt top hotel, hvor morgenmadsholdet skal kaldes ind til møde, og spørges ind til om de virkelig har lyst til at være der.

Bu kadar güzel bir otel ancak bu kadar kötü yönetilir

Overall Pleasant Stay with Excellent Atmosphere and Strong Customer Service We stayed at Rixos Tersana Istanbul for seven nights in a Premium Room with a partial river view. Overall, it was a pleasant and positive experience. The room was very spacious, comfortable, and generally clean. However, housekeeping could improve, especially when it comes to deeper cleaning of the toilets. Given the high room rate, we expected a slightly more luxurious in-room experience. For example, complimentary parking, a fruit basket, sweets, nuts, or evening turndown service would have made the stay feel more aligned with the price point. These are small touches we have experienced in other luxury hotels and would have appreciated here. Breakfast was one of the highlights of the stay. The selection was excellent, the displays were beautiful, and the atmosphere overlooking the water was wonderful. A special thank you to Younes, who served us during breakfast one day. He was extremely hospitable, friendly, smiling, and spoke English very well, which made the experience even better. We did face a communication issue on the fifth day after extending our stay regarding whether breakfast was included. One of the servers handled the situation poorly and came across as aggressive.

Harika bir oteldi kahvaltısı restorantları harikaydı

The best hotel in Istanbul for our family . Great kids amenities , great gym, very well maintained sauna and steam room, great heated pool and amazing breakfast. My kids are allergic to diary - so hotel cooked special breakfast for kids every day. Just amazing place to stay all around.

Perfect

Fiat fayda dengesi yeterli değil

personel cok yardimciydi

Excellent hotel in the IStanbul Tersane area. Very helpful staff, amazing breakfast and great location.

Amazing hotel, staff were very friendly and helpful, facilities are fantastic, would recommend to anyone

Yes .perfect.

Kahvaaltı almadık

Çalışanlar güler yüzlü ve ilgiliydiler

Mukemmel Kesinlikle tavsiye ederim

Çok güzeldi memnun kaldık

Property looks nice but their staff and service is really bad not worth it to stay in that Hotel for their price rate i thought it was a luxury place but not. room service is bad , guest service is bad and to add i ordered to decorate the room for honeymoon a day before and one hour before check in they call me saying we don’t have time .

Otel çok güzel

Çok memnun kaldık kesinlikle çocuklu aileler için ideal.

Super schönes Hotel top Ausblick traumhaft nettes Personal alles super sauber

Kahvaltı ve restoran personeli ve hizmet personeli çok kabaydı özellikle karşılama personeli çok ilgisizdi, geniş ailelerin kahvaltıda ve yemekte yer bulması çok zor, sanki kalabalık aile olmak suç gibiydi.