Great service!!

Hola el mantenimiento en las villas deja mucho que desear para el costo de las habitaciones, nunca pudimos cerrar un cancel desear la puerta y se reportó muchas veces y nunca lo repararon El agua caliente dura nada. Hay perros del pueblo en la propiedad que se llegan a meter a las albercas privadas de cada villa

I cane here for my birthday (1st time visiting Valle de Guadalupe) and it was a true getaway. I would definitely recommend this place, just recommend bringing closed tenis shoes for all the dirt roads.

It was improving a lot from our last visit, place is nice and friendly staff

La primera villa era un desastre con un terrible olor, el aire lo tenían que prender y apagar desde fuera, no servía la tv, colchones duros y almohadas terribles, llevo años hospedandome con esta marca y quede totalmente decepcionado

The place is beautiful. The staff is very slow in restaurants. We didn’t get the night service in the room for 2 consecutive nights even though I requested it. Beautiful property but the service isn’t Banyan Tree standards. Very disappointing compared to other hotels of this chain.

Lindo hotel, personal muy atento, buena comida. Como área de oportunidad organizar de mejor forma el estacionamiento, la logística interna y harmonizar la capacitación del personal.

El servicio de alimentos es nuestra única queja, sumamente lento. El personal es muy amable pero poco eficiente tanto en el restaurante como en la cafetería. Los tiempos de espera son muy largos y se interrumpe mucho entre un plato y el otro.

Beautiful hotel. Needs to fix the parking lot and terrible room service.

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Necesitas utilizar el razer para moverte por la propiedad a fuerza y eso demora porque la comunicación no es muy agil

No abriria el hotel si no esta aun en las condiciones, creo que se apresuraron en abrir cuando no estaaa al 100 nisiquiera al 60

Me encantó

Noting

The rooms are beautiful. The view from our room was absolutely stunning. The staff was so helpful and so friendly. Everything was immaculate communication Via WhatsApp was very efficient and responsive with the staff. Breakfast was absolutely amazing and the view we had from our breakfast was also great.

Habitación bien, poco personal atendiendo

We liked the hotel very much indeed. It’s got a great location up on the hill, and the staff were incredibly friendly. My one complaint is that the wine fridge in the room was the wrong temperature. It was much too warm for white wine, but then it also chilled the red wine so that then ended up being at the wrong temperature! Related to this, the larger mini fridge in the room was also much too hot, it hardly chilled the soft drinks. So all in all, it was difficult to get a glass of cold white wine in the room! Anyway, not a big deal and overall I really liked the hotel, and the staff for especially friendly and hospitable. We absolutely love the valle de Guadalupe and thoroughly recommend it. We also much enjoyed Bruma, which we stayed at a couple of nights before, I would check that one out as well if you can.

I have stayed in Banyan tree before This was very different . It didnt %100 meet my expectations. Just had breakfast before check out . Ordered eggs at 9:30 AM and they came at 10:30 am. I booked massages 5 weeks in advance and the practitioner showed up 30 mins late

el entorno en general pagas mucho y los detalles y atenciones no corresponden

Maravillosas habitaciones e instalaciones en general