"A Hotel You Should Absolutely Avoid" I never imagined such distress. During a recent stay in London, I returned to my room to find both locked suitcases missing. Having previously experienced theft at another hotel, I now take strict precautions: - I lock my suitcases with belts - I set “No Cleaning Required” - I keep all valuables with me Even when stepping out for breakfast, I follow them. The front desk said they “had an idea.” A newly checked-in guest was mistakenly shown to the room opposite mine and reported suitcases inside. The guest was moved, and the room left untouched. When I accompanied staff to that room, I found my suitcases—locks destroyed, contents scattered. A 1-liter water bottle had been emptied and thrown inside. It seemed like retaliation for finding no valuables. I was shocked. I understand theft can happen, which is why I take precautions. But if locked suitcases aren’t safe, must we carry them around the city? This hotel charges neither budget nor luxury. It offers uncommon amenities for its price range: fridge, coffee maker, umbrella, bathrobe, full English breakfast. Had this not happened, I’d have considered it my regular hotel. The hotel contacted police, who declined to act. Staff apologized, but no concrete measures followed. Though insurance was mentioned, I’ve had no follow-up. The fact that both rooms were accessible suggests the perpetrator was internal. Without accountability, I fear recurrence. This hotel is unsafe. Avoid it.

最近、リニューアルしたのだろう、部屋はとても綺麗だった。シャワーの水圧も申し分は無いです。ただ、備え付けのシャンプーのボトルが目詰まりして出なかった。また、天井が高すぎる為か、エアコンの効きが良くないので、真冬は寒いかもしれません。駅に近いので、付近でちょっとした軽食、ビールは入手可能です。スタッフの方が先に翻訳アプリを使い対応してくれましたので、大変助かりました。次回も宿泊の候補にはなります。

Tiene una muy buena ubicación y la zona es linda para recorrerla caminado, el desayuno es bueno y en general la atención y limpieza es buena. Solamente nos tocó que el mobiliario de la cama ya era un poco viejo y se movía y rechinaba solo con sentarse, igualmente el elevador tarda mucho en subir y bajar.

Fantastic location- Friendly staffs , interior facilities good. I would recommend it had room service intercom- to be able to call for assistance when required. I couldn’t increase or decrease the Thermostat, my room was too hot at night. Other than that I loved the stay.

Reception staff friendly and helpful Could have had more tea bags and milk in room More choice of eggs for breakfast and the hot food should have been hotter

Excellent stay, very good breakfast, nice location

Very nice stay and lovely staff. Definitely will return when I’m next in London.

Ellen is a lovely hotel in a very good Kensington location, 2 minute walk from Earl’s Court tube. The staff are so accommodating - particularly Petrolena and Shiek - we never had a wish unfulfilled. The beds are comfy. Nice coffee maker in room. Great pillows. The only thing lacking was the onsite restaurant. The staff were great but the food was meh.

This place is top-notch great hotel for the Price. Great location very close to the Earls Court station.

Couldn’t fault Ellen Kensington for an overnight stay in London. Location was perfect, just off the main road of Earl Court so easy to get to, yet very quiet. Room was well equipped and clean. Breakfast was delicious. Staff were very attentive and welcoming. Couldn’t recommend Ellen Kensington anymore for a London stay.

Breakfast was good, location excellent I recommend All services around thé tube station ( Earl’s Court) Quiet area Clean and secure

The breakfast was good fresh food Good presentation Excellent coffee Service The ambiance ok

The breakfast was wonderful. I had a comfortable room with nice bedding. The room was much larger than I expected.

Yes

War ein sehr kleines Zimmer, aber trotzdem sehr schön und man fühlte sich wohl:)

Friendly and helpful to tourists. Great location to London

Great location and neighbourhood; very close to Earl's Court Underground Station. Clean room and excellent staff. I stayed in a single room, which was quite small but functional.

Wonderful hotel, great decor, very clean, friendly staff who were very helpful. Restaurant was excellent, food so good, room was excellent. Would stay again.

Chambre petite (c'est londres) mais tres bien équipée et tres confortable

Mycket trevlig och hjälpsam personal. Bra läge. Sköna sängar.