Our first impression of the hotel was from the outside and it wasn't great. However, once we got into our room, relaxed later in the lounge and enjoyed a lovely breakfast, we really came round.
Most of the staff were lovely, friendly and helpful. We do feel however, that check in could be a little better organised. We were pointed into a very busy and noisy bar area and it took a while before anybody came to check us in.
It is slightly noisy at the front of the hotel, during busy travel times, but we had a really pleasant stay and our room was lovely.