Amazing helpful staff. Gorgeous room.

We asked for a late check out and even though the hotel was absolutely empty - (we were the only two people at breakfast in a room that could seat 100) the hotel still denied a late checkout (personally I think 11am checkout is too early) so we were charged an extra £20 for a 12pm checkout. When the room costs £500 per night this is totally outrageous. The hotel was empty so it would have been a nice gesture to offer a 1pm checkout given at most high end hotels 12pm is standard. Very disappointing. Also in the restaurant they put a main course on the bill that we had ordered but they had accidentally not cooked so we cancelled it but it was still on the bill and was subsequently removed when I mentioned it upon paying. The staff are excellent. The spa is amazing but they cut off spa treatments at 4.45pm for last 1hr service - we only just made it and my service started a few minutes late and finished a few minutes early and when the therapist left the room to give me a moment to get on the bed she was gone for 5 minutes meaning my massage was around 50 minutes but charged as an hour. The sheets are a little low quality compared to other hotels of this caliber but the rooms are beautiful and spacious. The views from the rooms are also lovely. The room service menu is unbelievably limited, almost nothing on it but the breakfast served in the main hotel restaurant is exceptional with a special nod to the crème brule porridge.

Great stay but for a 5* hotel could pay more attention to the rooms. Dead insect on bedside table when we came in the room and the bathroom tv was not working. They did come and fix it but by the time we found out it was too late to use as we had things booked. So would advise to make sure rooms are checked over before guests arrived. Staff were lovely and attentive. Food and drinks were great. Spa was lovely.

Everything about Rockliffe is exceptional, and it's the same every time we visit. But what really sets this place apart is the service you receive from every member of staff. Warm, welcoming, helpful, but never 'uptight' or pompous, just perfect! Well done, all!

Room was 10/10. Spa was lovely . Shame about the carpets need a good clean

The room was very nice. Spa facilities were great. Really enjoyed our time. Unfortunately the food was disappointing. Very limited evening menu. Breakfast menu had a good selection but the food wasnt the best. Hopefully this is due to the ongoing renovations and will be better once completed.

Had a brilliant time at Rockliffe Hall. The spa was really relaxing and well worth it. The spa treatment itself was spot on, and the views around the place are lovely. The Staff were great: polite, helpful, and made everything easy. They left a few things out for our birthday celebration, which made the day feel special. Tip: on your last morning, try to squeeze in one last 1/2 hour the spa to set you up for the day.

Really enjoyed our stay. Lovely room, fantastic staff, so friendly.

All of the above pleasant well informed staff. Lovely rooms decor amazing throughout the hotel.

Lovely and comfortable place, very helpful staff and great views.. would stay again

The staff were excellent, couldn’t do enough for us. The spa was fantastic as always, and the room was lovely. The food in the clubhouse restaurant was amazing and the staff in there were also brilliant and professional. Faultless and Value for money, we would recommend to anyone, a visit to Rockliffe Hall, Hotel and Spa is a must. We only live in Teesside, so it’s on our doorstep, We will definitely be returning soon, for another great weekend!

We had a great stay for our 10 year wedding anniversary this weekend. The spa facilities are fantastic, the service from the staff is excellent, it was an all round memorable stay and we'll definitely be back

Lovely hotel, our room was great and breakfast fantastic. Didn’t use the pool, fitness centre or spa so can’t comment but they looked nice. Did do a 7km walk run on one of the recommended routes around the hotel which was very scenic. We’ll definitely return when the build is finished and new restaurant is open.

Sometimes treat myself to a short stay. Excellent breakfast. Evening meals a little pricey.

Absolutely fantastic the staff so nice and friendly the food amazing and wow the room

Birthday gift for Wife. Excellent service from greeting us at car, reception staff polite and courteous. Room as always, clean and size was large, well decorated and amenities faultless. Spa Garden was exceptional 👌 staff friendly and service was excellent. Golf restaurant on night was unreal. Staff friendly and greet my wife with knowledgeable of Birthday and gift at end of meal, food and drink faultless. Been before and will visit again. You pay for what you would expect and its worth every penny.

Beautiful elegant spa hotel. Tried both restaurants and was not disappointed. Room was spacious and well appointed. The view across the golf course was lovely. Spa facilities were excellent.

We had an amazing stay at Rockcliffe Hall, the service, food, spa and room was impeccable.

Fantastic place to stay. Had a great meal in The Clubhouse, amazing chill and relax in the spa and a brilliant experience overall. Room Service menu could be a bit better unless we were directed to the wrong page? Felt there wasn’t really much on there for just snacks, especially after having such a large early afternoon meal

Fabulous 5 *