Didnt get the chance to stay…booked it they took payment then said they were closed and i still havent had money back

Booked 3 night stay, arrived to a property that looks to be in disrepair. Rubbish in the garden and overgrown. Opened the door to the accommodation and was immediately floored by the overpowering smell of cigarette smoke. 10mins of being inside the property my clothes stank of cigarettes. The property details clearly show ‘smoke free’ Whilst looking around I noticed what appears to be human ‘snot’ wiped up the wall under the TV. I refused to stay, let the owner know, who apologised and immediately offered a full refund. I left the property and was forced to book alternative accommodation. I contacted hotels.com to arrange a refund, they repeatedly tried to contact the owner of the property over two days with no answer. In turn they couldn’t offer me any refund. Due to no contact. I feel let down by the property owner and both hotels.com No attempt has been made to make things right with a financial reimbursement. No effort has been made what so ever. I spent all week trying to sort this out and the only message I received from the owner was ‘it’s hotels.com that need to sort it out’ Without a doubt the whole process has been a shambles and I feel robbed.

I don't like that the address stated as "47" no one lives there. It is indeed an outhouse inside which has no indication. I rang the door bell of the next door neighbor, of couse she was not happy. Could not lock the door. The room was cold with only a tiny radiator. Cookware were old and worn.

great place and great service for something so last minute

This property has great potential, it needs some input and investment in getting it to a suitable level though. It has an 'unfinished' air about it, there are numerous examples of this internally. The rear garden is scruffy and overgrown whereas it could be a lovely little haven to spend the evening hours.