We saw the owners only twice, first time at check in and once when water started leaking into our room from the room above. The room was clean enough but as with the rest of the hotel, in desperate need of refurbishment. Shame really because the hotel is right on the sea front at the south side of Morecambe. Breakfast was okay but limited, the guy doing the serving was brilliant, making sure everyone had their tea/coffee/toast and keeping everything topped up. Parking is a nightmare, there is free parking 24/7 but getting a space is near on impossible, i managed to find a spot about 200 yards from the hotel on the first night but after that i had to park with the motorhomes about half a mile up the road. The promenade is nice and wide and level but it's a fair old walk up to the main part of Morecambe where all the café's and bars are. Okay to visit for a day or two but, in my opinion, not the best place on the west coast.