洗濯機が付属していなかったため。

Good location, majority was very nice. However, I was bit surprised that the bed was on the floor (not a normal bed).

Todo estuvo muy bien. La ubicación es excelente y las habitaciones son tal y como aparecen en las fotos. Aunque la calle es bastante ruidosa en la noche, en la habitacion interna en la que estuvimos no ae alcanza a escuchar.

Clean room, difficult to check in and unnecessary emails during check in process. Excellent location.

Get ready for no sleep, there is partying outside till 02-03 am. Windows are not soundproof. Music from bar downunder with base.

The property is completely remodeled and the space is excellent for the price. It is also very well located, which makes it convenient for exploring the city. However, the biggest downside is the lack of on-site staff. There are no people to assist with check-in or check-out, as everything is fully automated. When problems arise with the room, you are essentially on your own. In our case, the air conditioning in our room did not work. I called the support number provided and spoke with Mohamed, who informed me that nothing could be done because the air conditioning systems were turned off for the season. Between the heat and the back-and-forth trying to resolve the issue, the experience felt more like staying in a hostel than in a professionally managed property. The bed was very uncomfortable, there was no proper comforter, and the pillows felt like those you would find in a motel. Overall, despite the modern renovation and good location, this was not the best experience.

Excellent location, very modern, very clean, well appointed. We weren’t expecting a wall bed. We expected a face washer too.

Cucina ben attrezzata, bagno e camera pulite e spazione come il soggiorno von divano letto

Clean and quiet room. Just refurbished so everything was new. Totally recommended

Spacious room, good location, staff.

Great location , clean but trundle bed is for the under 30s only

Apartamento impecável, super completo e equipado com tudo de eletrodomésticos, novinho e bem decorado, cama confortável e excelentes blackouts! Localização excepcional, perto de tudo, vários restaurantes, cafés e padarias apenas a 1 minuto de caminhada! Super recomendo!

Todo muy bien

Wonderful, we will staying again

Top et emplacement excellent

Amazing location in a lively street (but not too loud with the windows shut!!), clean and tidy room with lovely decor.

La habitación genial, pero el sofá cama un poco incómodo

Nice hotel in the centre of Bilbao. The short comings of self service hotels without reception were materialised, when we waited delayed luggage. Where and how to deliver them, when delivery staff did not speak English? The pull out bed of the room was strange and not for clumsy people.

Rent och fräscht boende. Bra läge nära tågstation. Enkel check in.

I wanted to like this place. So many good aspects but they just were not quite on track, plus they missed some basics. No peephole in the door? Bad because although the front building door has a cypher lock, you can come straight in the back door with no security and access the stairs, or just use the elevator (located outside in the courtyard area?) Not clean. Had hair in my toilet and on the shower wall. Dirty towel hanging on a hook. Garbage and recycling needed to be emptied prior to my arrival. Washing machine required me to YouTube operational videos. Volume on TV remote inoperable, and btw no international or world business news channels despite satellite - come on, just give a traveler something to watch to stay connected. Worst was the lack of communication. No response to any of my contacts. Again, the place is new and modern, but it is obviously part of a bigger company and everything is handled remotely, which they bungled. AND no dryer but a washing machine - in a rainy and humid area? Drying rack worthless. Really lame that they hit you with unexpected terms and conditions only after you sign in the dotted line for a nonrefundable room, and that you need to download their app for full usage. Hotel was very keen on gaining up charges for items with little to no value - not even a worthwhile breakfast partnership with a solid option for a meal. And no coffee maker. Too hyped on making money, not enough value, despite having the potential to be great.