The hotel staff damaged my new car Horrible hotel

Great location and property

In spite of repeatedly contacting the property to cancel my reservations since my mother fell sick and we had to cancel this trip, the property refused to accommodate. Would never book another property from expedia

AC was not functional in the hotel. Despite the rooms are in good condition, not having AC is not acceptable when payment is made for AC room. Location of the hotel is very good.

Stayed here for 2 nights during Mahakumb and this hotel is fantastic! The room was clean and comfortable with the added bonus of netflix. During our stay we encountered many minor issues, like wifi connectivity, Ac not working and flies in the room however every member of staff at the hotel, especially Navya at the front desk and Sandeep went above and beyond to resolve our issues quickly and did so each and every time. Excellent service during such a busy time for the city and the hotel. Thank you for making our trip so comfortable and helping us get a taxi to Varanasi. One suggestion is to the hotel to have cold drinks available to purchase/ order in the room. The hotel was excellent value in light of the options available at the time we stayed.