Nouhaïla
家族旅行
2.0
/10
14週間前にレビューしました
Expedia Group verified review
We never stayed at this property because it was nearly impossible to access by car. The apartment is located high in the Albaicín, and reaching it required carrying our luggage up extremely steep streets and hills. This was never made clear before booking.
The host even told us beforehand that the area was “very difficult to navigate and find parking,” yet failed to explain how difficult it actually is to reach the apartment from the parking lot.
What was most disappointing was the terrible customer service. Instead of acknowledging the problem or offering any help, the host simply insisted the apartment was “easily accessible,” dismissed our concerns, and refused any refund or compromise. We had to book another hotel at the last minute and lost over €200 because of this.
続きを読む


