We were disappointed with the size of the zoom. It was very tight and not enough space for luggage. The hot tub was not clean and no instructions on how to use it. Food in the bar area was excellent as were the staff there. I thought a simple request to clean our water bottles would have been doable but it was not simple to get this done. Had to ask reception but the bottles were only washed out with tap water!! They were returned empty. Other hotels we visited didn't have any issues with a simple request and they came back filled with cold water. So overall a disappointment with poor service.

Meget fornøyd med Nalu. Både personalet og hotellet har krysset all forventning. Rent, ryddig og sist men ikke minst en fantastisk plass for en rolig ferie. Anbefales!

Super tolles Hotel. Allerdings wurde nicht mitgeteilt das der Anbau vom Hotel gegenüber noch nicht fertig ist. Daher gab es tagsüber erheblichen Baulärm von Akkuschraubern, Hämmern und Bagger. Schade… Ansonsten ein Top Hotel mit sehr guter Lage…

If we had been informed when booking of the extension to the Hotel we would not have booked as noisy and spoilt the relaxing holiday in this ‘ Luxury resort’ as it’s marketed . It will be lovely when finished but we paid the price .

Didn’t know about the extension to the Hotel and the major construction work being carried out . From 7.30 - 5pm every day . Not restful .They made me a derisory offer for the inconvenience. Maisonette rooms are small and only have limited, very short wardrobe space so be prepared to live out of a suitcase. Now the positives . Staff superb ( not management staff) beach is nice and quiet no problem getting a sub bed. Pat and Giannis and team looked after us so well. The beach and bar food is good and generous portions.The sea can be choppy and also rocky take or buy sea shoes. The area around the Hotel is OK very local and the restaurants are average. Rethymno is a 10 minute taxi ride and is a lovely town with great restaurants and shops. Nice spa and good Massages . This place will be lovely when finished in Aug 26 but at the moment it’s noisy.

Verbouwingen, er werd een nieuw hotel gebouwd ernaast. Zou in juli 2026 klaar zijn…

Absolutely beautiful hotel with a fantastic, relaxed atmosphere from the moment you arrive. The staff were superb throughout our stay, genuinely friendly, attentive, and nothing was ever too much trouble. Perfect for couples looking for a peaceful and relaxing resort, with plenty of space to unwind and enjoy the surroundings. The location is also ideal, with lovely local restaurants and bars within easy reach. If you’re looking for something livelier, the nearest busy town is only around 4 miles away, and the hotel is more than happy to arrange a taxi for you. A wonderful stay all round and somewhere we would happily return to.

Beautiful hotel with stunning rooms and genuinely attentive, friendly staff. It’s a shame the weather wasn’t great, as we couldn’t fully enjoy the lovely pools and bar area. The hotel is about a 40-minute walk from Rethymnon, which is manageable and pleasant. Despite the weather, we truly enjoyed our stay and would happily return.

We had an absolutely incredible stay. The hotel is beautiful, the room comfortable, and the staff made us feel so welcome and looked after.

It was excellent!

Unfassbar leckeres und vielseitiges Frühstück, tolle Abendeswen, Personal hoch motiviert und super freundlich !!

Beautiful Property, Poor Execution While the facility itself is stunning, several issues made for a disappointing stay that fell short of a five-star experience: • Room Quality & Amenities: Our "double" bed was actually two singles pushed together. Furthermore, basic amenities like hand soap and body lotion were missing from our sink, though we noticed them in other rooms. • Construction Noise: We were woken up daily by loud machinery from the hotel’s own expansion project. When we complained, the reception dismissively suggested we simply stay inside with the doors closed. • Service Failures: We were locked out of our room for nearly two hours. While we were given a temporary room to wait in, no further effort was made to compensate for the significant inconvenience. • Dining Issues: Under the half-board plan, we were surprised to find that even water incurred an extra charge. Additionally, coffee service (coffee is made by a machine) at breakfast was consistently slow; a self-service station would be much more efficient. The Highlights: The food is fresh and healthy, the gym and spa are well-maintained, and the adjacent parking is very convenient. However, the management and attention to detail need significant improvement.

Tolles Hotel mit sehr bemühtem und freundlichen Personal! Sehr gute Massagen. Einziges Minus war die "Größe" des Zimmers. Wir hatten die günstigste Kategorie, nur war das Zimmer so klein, dass wir nicht mal kleine Koffer ausräumen oder verstauen konnten. Der "Schrank" war "mini"...sonst auch keinerlei Ablagen, auch beim Waschbecken nicht. Vielleicht hatten wir auch das "kleinste" Zimmer, 214...Dafür aber der Balkon sehr schön.

the place was great , the staff of the hotel an also of the spa was very professionals.... the only bad thing that I have to say is that the rooms are very small....

Fantastic Staff, thank you Nicky, Savas, Gilda, Veronica, Konstantinos, Marianthi, Dimitra and everyone else that I have missed, my apologies. Will be back

Insgesamt ein sehr schöner Aufenthalt in einem modernen, sauberen und gepflegten Resort mit direkter Strandlage. Die Anlage ist neu, weitläufig und bietet mehrere Pools. Besonders hervorzuheben ist die ausgezeichnete Küche – die Speisen sind durchweg auf hohem Niveau. Etwas negativ fallen die recht hohen Getränkepreise insb. an der Bar auf. Das Personal könnte ein wenig durchgängiger entgegenkommender/freundlicher sein - nicht nur am ersten Tag. Dennoch sind auf Rückfrage alle sehr bemüht. Die Öffnungszeiten von Pool und Gym (in der Regel 8 bzw. 9–19 Uhr) werden nur vor Ort mit unterschiedlichen Zeiten kommuniziert und könnten an den Randzeiten ein wenig großzügiger gestaltet sein. Empfehlenswert ist die Halbpension mit Buffet am Abend, da die Auswahl groß und qualitativ sehr gut ist. Alternative Restaurants in der Umgebung sind nicht allzu gut und eher touristisch. Etwas mehr Klarheit/Stringent bei Hotelinformationen (z. B. wann wo was zu nutzen) wäre wünschenswert - auch vorab. Insgesamt aber ein sehr empfehlenswertes Hotel für einen erholsamen Aufenthalt.

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Very nice and luxurious experience. Breakfast was good, and staff was very friendly and helpful and the design of the outdoor space is very pretty. Our room was a bit smaller than what we expected based on the photos. But generally we had a very nice vacation.

From Nalu Resort and Spa, we booked a room described as "double side sea view with sharing pool", The room was: - Double side, one side has the entrance door, other side a small balcony over the pool - No sea view at all (check the attached mage) when I discussed the situation with the reception, the guy guarenteed me that this is the room. It has - double side - very limited sea view (not at all, just looks to a dryed river bad) - and an entrance to shared pool. Pool of the hotel is not for swimming, just for posting instagram photos. The hoteş has small land and a lot of rooms, so the area is small. Faces to private houeses, gardens, and a river bed. Food was average. We ne ver felt comfortable, ,t is a rip off for the price.

A brilliant hotel. We felt so at peace here. We were here for a wedding nearby, and this was a piece of paradise. Set on the gorgeous beach, I could watch the waves from the pool all day. The buffet restaurant was really good too. Staff were really helpful and it was really clean. Lots of places to relax, no fight for sunbeds either. Will definitely be returning