Phone number on greeting , then met by mrmbef of staff , could do with a lick of paint lower half of front of house as im guessing directly opposite besch pai t gets battered by wind ,but first impressions wasnt great . My room was lovely location wss great and staff when i ohoned and met them were great

Upon arrive need to WhatsApp the hotel to get your room access code. The hotel did not answer for over an hour. Eventually had to get Expedia customer service involved. Shower door was off its hinges and continued to come off with each use. Shower only worked when running the sink tap. Stains on sheets and pillow cases

Lovely sea view from the room. Ceiling fan and fridge was a very welcome addition to the room. Room itself was ok. Bathroom initially didnt smell great, but seemed to improve with use. No shower mat, and impossible to get the shower going without soaking the bathroom. Combined sink and toilet were ‘loose’ and can be rocked (not attached to the wall / floor properly). Bed not very comfortable and pillows odd. Huge as they had 2 pillows stuffed into one case? Spare pillows in the wardrobe but no cases on them? Windows had low ledges with the safety catch completely detached on both windows. Very easy to lean out and potentially fall 2 floors to the pavement. Need to be openable but not where you can fall out. Def not child friendly Well located for the beach, town, restaurants etc. Have stayed in many hotels in Eastbourne and this was probably the worst. Not that cheap either.

Clean room, will stay again on my next visit

Lovely room looking over the sea with great views. Clean and comfortable bed and bathroom, though a slightly strange smell coming from behind the bathroom sink.. wouldn’t put me off staying again though! The outside of the hotel is in need of repair and redecoration, but the inside was good so that was the most important part! Found some free parking about 5 min walk away so that was a bonus. There are no onsite reception staff so have to contact by WhatsApp. Once we got the hang of it, it was easy, they responded quickly.

Bed was broken but still very comfortable. There was a terrible smell in the bathroom. The room was otherwise clean and the view to due for.

I just needed somewhere to crash before setting off at 4am for a hike. Map took me to the wrong location, no one answered the door or phone. A local neighbour saw me pacing up and down and asked if I had the misfortune of booking this hotel and kindly showed me where it was (not where the map took me - but a block away). No one on front desk. No one answering either of the 2 phone numbers. Myself and another guest were not sure what was going on but after non-stop ringing for about a half hour if not longer (?) a man answered and within 10 min did send me the door code. So over 40 min to check in to an empty hotel. Room was so hot so window was open, which was next to a thumping loud pub. There was a fan in the room but since they'd left the window open and theres no screen, flies had come in. Tried to open the door to let them out but no joy. TV seemed like it was about to fall off the wall. Place felt quite dirty. Bed not comfy. When I asked to change rooms due to noise and having explained the purpose of my stay was to wake up extremely early for a hike- I was just completely ignored. (Kindly note, I had called during the week and explained this in advance to make sure the room was appropriate and the check in wouldn't be an issue since it would take me nearly 3 hours to travel to get there after work- so arriving to find it was not at all suitable was disappointing). Finally loud pub closed, then very loud drunk neighbours arrived. Was super cheap, this is why.

No person in attendance if you had trouble accessing your room. It is really a ‘backpackers’ stay over. Not what I would expect from a hotel. Pay extra to have room made up? My TV receiver was stuck to the window with blue tack! One towel not even a hand towel and a basin in the shower room in which you couldn’t wash your hands without soaking toilet seat and floor. It really was minimalistic, managed because really only needed a bed as was working at the tennis but wouldn’t use it to holiday in Eastbourne. Whilst there the lack of a receptionist meant newcomers struggled to access their rooms and a bunch of young men came in to help. How secure are the rooms? Front door open permanently but no one in charge most of the time.

Very nice room - spacious and had air conditioning as well as lovely decor.

Excellent for the price. Because of a problem with the door lock, I was given a bigger room

Awful place to stay only booked the one night which was a blessing!!

Very clean room, nice service, everything you need is close by

Hotel looks very dated, room looked slightly better, but still in need of repairs. Nobody at reception to do check in, they send a message asking to provide ID copy through WhatsApp and then give you access codes to hotel and room. Hot and cold water hit and miss, took verylong time for hot water to run in the sink, shower opposite became hot water only very quickly, no cold water. Ok for one night stay, but wouldn't return.

The hotel was great, well located, but very noisy at night. I didn't sleep well because of the noise from the people who were there.

Great location. My 3rd stay here.

Clean room spacious. Easy Check-in.

Damaged shower and sink tap,dirty room,filthy cushions,only very dangerous hot water coming from the shower.

Room needs a deep clean. Dirty water drip marks on door to bathroom and also some dried brown streeks. Wardrobe had dead inserts on the shelf and base. Towel was worn around the edges, wearing thin and small holes not what I expect from a hotel. No housekeeping unless you paid extra. So had to use the same towel of 5 days. Toiletaries supplied for day 1. The windows were filthy, did not look like they had been cleaned for a year. Externally, the hotel needs significant maintenance. Wifi hardly worked. The room I stayed in was not in the 21 photos on Expedia. One positive, the bed was clean and comfortable and the hotel location on seafront close to pier, shops. 2nd worst hotel I've stayed in anywhere in the country in 35 years. Will not stay again and would not recommend.

room not not cleaned and there was no toilet rolls in washroom as we as the washroom door was terrible.it won't close properly.

Really decent hotel, clean room and bathroom, fresh bedsheets too, I’d pay a visit again.