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Siempre brinda muy buena atención y muy agradable la estancia.

Clean and comfortable hotel with friendly staff. Good location to walk everywhere. The rooms all back on to the atrium where the reception and breakfast area is so it gets noisy early in the morning.

The stay here was a constant struggle. Our room key card reset four times. We had to go back down to the lobby to get a new card which was an inconvenience. I understand once, not not four times. The climate control system never worked. No AC. No heat. No fan. It turned on for about a minute, beeped and shut off. We reported it to the front desk and they later told us it was working fine - it was not and never did. Thankfully we could open the sliding glass doors to get fresh air. The room was very clean, but we had to send a daily reminder asking them to clean. One day they left us one towel. Another day they left us no coffee. Both times we had to call the front desk. Be aware that the coffee in the room is not included and there is no sign indicating that. The included breakfast was very limited and flavorless. The small rooftop pool was dirty and unusable. I’ve stayed in much better hotels in Mexico City. Needless to say I will never stay here again.

Excelente todo, habitaciones cómodas y limpias. El desayuno muy rico.

I stayed here with my daughter for a week long vacation. The property is beautiful, clean and bright. The staff were so welcoming and accommodating. Can't say enough about how much we loved staying here. The included breakfast was delicious, made to order, and there were a few options to choose from. We loved having a kitchenette area. The street it's located on is nice and quiet but convenient to the enormous park where the castle and so many museums are, as well as the Paseo. We were so glad we stayed here and definitely would stay here again.

Our stay at Vuestro had highs and lows. We were first thrown off when the staff showing us to our room took us to the basement of the hotel where, to our surprise, our room was located. We had booked a room with a balcony so being below ground level wasn't expected. There was a small outdoor area with table and chairs, however, we felt mislead and disappointed that the room had no natural light like the photos depicted. It was also right next to the custodial closet so at certain times of the day it was a bit noisy. We voiced these concerns to staff and they kindly moved us to a new room. However, this new room was riddled with issues. The deadlock on the door didn't work, the safe didn't have batteries, the tv didn't work, and the fridge didn't work. It seemed our switch in rooms wasn't communicated to fellow staff members, and on our first night sleeping in this new room a staff member actually came into our room in the middle of the night (because the deadlock was broken). We had to change rooms for a third time and finally this last room had no issues. The hotel is located in a great area super close to great restaurants, cafes, parks, and neighbourhoods. The room we were finally moved to was also clean and the amenities didn't have problems so it's a bit of a shame that our early issues tainted the overall experience. With those being addressed I could see Vuestro being a great place to stay if more attention is paid to making sure the rooms are all in working order.

We had a 3-night stay at Vuestro as a family of 3, & traveled with another family of 3. I've been to CDMX once before and stayed at a nice traditional large hotel in Polanco, so this was different. The location was very good...I wanted to be within walking distance of Chapultapec Park and Paseo De Reforma, & restaurant options...and this worked out well for that. There were convenience stores, atm's, pharmacys, food vendors all nearby. The hotel was also secure. The door stays fairly locked good & an employee sits right at the front. The hotel itself is very boutique in nature, very clean, modern & aesthetically pleasing to the eye. The room is spacious. Beds are a little firm, but no problem. Good storage for bags/clothes. The balcony is a nice amenity to have, as well as the fridge and microwave. The only issue I had with the room was that the water from the shower had a smell that wasn't pleasant, and water would get out of the shower onto the floor at times. The breakfast is fresh & delicious...another great included amenity. The rooftop deck with the pool is very nice as well to go unwind, read a book, enjoy a drink after discovering the city. Last, but certianly not least...the staff. They were as courteous, friendly, & helpful as can be. Ricardo, Antonio, & Dianna were wonderful to us & made our experience very pleasant. They made a difference. The food staff were wonderful as well. Overall, I thoroughly liked Vuestro & would stay there again in a heartbeat.

The Vuestro was a wonderful place to stay. The room and bed were very comfortable, and the staff was excellent. Though the hotel is on a quiet street, it's only a short walk from many restaurants, and it's close to several neighborhoods and places worth visiting, including Roma, Condesa, Polanco and Bosque de Chapultepec. My only criticism, as someone who stayed for eight nights, is that the options for breakfast (which is included in the room rate) are limited and do not change day-to-day. Also, the hotel charges for refills of coffee. I nonetheless highly recommend staying here.

Staff are amazing. Both English and Spanish speaking. Breakfast is easy, simple and delicious. Close to a great area for food, drinks and quick transportation around the city. Wish the pool heated and the water smells minerally and sour, better filtration system needed. Highly recommend this place for an affordable stay in CDMX.

Excellent location for easy access to restaurants and very walkable to museums, galleries etc. We really enjoyed our stay here and appreciated the boutique feel of the hotel. Staff was pleasant and kind, always able to help when necessary.

We really like the location: walking distance to many good restaurants and neighbourhoods. The pool was great in the heat. Not that big but big enough for our kids. In general it is a very small place with little room to move around. Also, The hotel does not offer possibly to buy drinks or food but you can find this around the corner. The breakfast was very simple and after 4 nights we were happy to move on.

Las instalaciones están impecables, muy buen diseño del hotel y excelente ubicación. En general todo muy bien, solo podrían mejorar la calidad de las toallas. Y había bastante olor a drenaje en la regadera y lavabo.

Amazing hotel, friendly stuff, spacious and modern rooms!

Todo muy lindo. Mi hija de 8 años iba muy contenta por la atención del personal. La ubicación es buena y zona tranquila.

Great little boutique hotel. Location was ideal…quiet and centered. Rooms were very comfortable. Breakfast was fantastic. People were friendly.

Welcoming and friendly staff. Rooms and lobby looked new. The location was perfect in that the street was quiet yet close to a wide variety of restaurants

My family and I stayed at this hotel for six nights, occupying three rooms—one twin and two singles. I was in one of the single rooms and wanted to share both the positives and the problems we encountered to inform others. I would first like to commend a member of staff who served us breakfast on most mornings (he seemed to be off on the 18th). He was friendly and took the time to clearly explain the menu options. All the breakfasts were delicious. Regrettably, I must express my disappointment with the hotel's facilities and the conduct of one particular male staff member, a young man with a beard, which significantly marred my experience. My stay was fraught with a series of issues. On the night of the 15th, all the electrical sockets in my room (a single) stopped working. I reported this to a female staff member, but she was unable to resolve the issue before her shift ended around 10 PM. The responsibility then fell to the young male staff member. He attempted to reset the fuses, but I indicated that this was unlikely to solve the problem. Eventually, it was decided that I would need to move rooms. While I appreciated that a solution was offered, it was inconvenient to repack my belongings after having already settled in for the night. I had hoped that would be the end of the matter, but unfortunately, the following night, the air-conditioning unit in the new room failed. It would switch itself off automatically just s

Clean room, nice area. Staff was ok, friendly and helpful.

Very comfortable