Wendy
友人&家族 家族旅行
2.0
/10
51週間前にレビューしました
Hotels.com verified review
Terrible beds and terrible service! All 4 adults have sore backs from the beds. They are so hard! I wanted to leave after 1 night but it's non refundable. I really suffered for the whole trip.
Our shower was broken. They said they will replace it after we leave and just gave us some tape which didn't work to fix it??? Like wth? The living area AC was broken. My husband managed to fix it. They didn't even respond to that text.... Super bad service. We were in the 3 bedroom COMFORT Penthouse. What a joke. The floors were all mushy from water damage? Some things were stolen from our suite, too! The towels were crusty. The sinks didn't drain properly. It took 3 DAYS for the fridge to make ice. We had to buy ice for an exuberant price.
Beware... this hotel has different names on apps. Probably because of bad reviews.
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