올드 콜로니얼 호텔 웨스턴-수퍼-마레 | 마스턴스 인스

access to top floor was not suitable for oap, too many stairs with no help from staff with luggage. Dining area/ bar closes very early and with erratic times. Room was very good, clean and well aired. Shower was a bit weak but hot. Food was acceptable

Room and staff was excellent

Bed comfortable, bathroom needs updating black mould around bath. Carpet needs replacing. Staff friendly and helpful.

Always stayed here pre Marston days and loved it but now! Cleanliness of hotel generally not good. Two nights stay, floors not hoovered, tables sticky. Carpets in need of a clean.

Rooms were lovely and clean and very spacious

The pub is a bit run down but our room was lovely. Big, clean and overlooked the seafront. Shower was poor, very weak flow. Free parking, which swayed the booking for us. Nice staff. Hotel right on the seafront. No good for guests with mobility issues, due to stairs to rooms. We would definitely stay again.

food was ok and beds were great

Had a 2 day break. Stay at the hotel was so relaxing

Great location. Good parking. Fabulous staff. The whole building is very tired and worn. Room had great view was clean with a lovely large, comfortable bed. Tea, coffee and complimentary water were provided. Did the job, but would be top notch if things were updated and modernised a little. Would stay again.

One night stay, free parking on site. Very nice, friendly staff. Bar and restaurant had a variety of choices. Breakfast served at a reasonable time. Great location for access to the sea front. Great sized family room, with clean, comfy beds and towels provided. Bathroom could do with decorating, water marks on the ceiling from previous leak, hot water tap on sink was also loose and leaking. I was also unable to lock one of the windows due to a faulty window handle. All issues were reported to staff on check out.

Firstly couldnt park not enough information about height restrictions for vehicle.at to park over amile. Staff didnt have a clue were we could park. No one at front desk to sign in. Stairs no lifts. Bedroom dated. Strong smell of polish but clearly not used properly as dust on chairs etc. Bathroom terrible water didn't run right. Dirty toilet. Rust on bath handles. Not a good experience at all.

Spacious and comfortable but carpets were dirty and cups weren’t changed for clean ones

This was a truly awful experience. On the hottest weekend of the year, the room we were staying in had no water pressure so we were unable to have a bath or shower. There certainly was no air conditioning which is expected for an old building but the windows were unable to open due to safety features so no air could get into the room and the fan provided in the wardrobe didn’t work. I’ve never been so hot and uncomfortable in all my life. My child who suffers with a health condition was so hot I was concerned for her health. I spent the whole evening spray her with a cooling spray that I’d luckily brought from home and a mini fan I’d brought from home. I would not advise anyone to stay here especially in the summer. When we arrived we were told the cook had walked out so no food, so I guess it just went down hill from arrival.

Very convenient but so shabby no air con no extractor fan in bathroom and drains smelt one seat in bedroom so you have to go to bed to watch tv was there mon to fri bins not emptied no top up of tea bags or toilet rolls just asked on last night if we wanted any tea bags cups not replaced all week also six coat hangers for a family room

It was a great location and parking included was great, room was fab and spacious with brilliant views.

All good staff lovely easy access everywhere.

Big pub on the promenade. Room was large and clean with all the basic amenities. Cheap and cheerful place for a short stay.

Carpet was extremely dirty in the room Very tired overall

Had an enjoyable stay. The rooms were clean and the beds was comfortable. Staff were friendly and welcoming.

The room was big, bed was comfy, plenty of wardrobe space. Cleaning staff very helpful, bar staff very pleasant and friendly.